Because protecting your privacy is important to us, National Grid does not sell, trade, rent, give or distribute information about you to any third party.
Safe Harbor
For personal information of individuals that National Grid receives form the European Economic Area (EEA), National Grid has committed to handling such personal information in accordance with the US Department of Commerce Safe Harbor Principles for the transfer of personal information outside of the EEA. National Grid’s Safe Harbor certification can be found at http://web.ita.doc.gov/safeharbor/shlist.nsf/webpages/safe+harbor+list
Security
The form of security that we use is SSL (or Secure Sockets Layer). This is a method of hiding the information that a web browser and a web server send to each other. An SSL-enhanced browser uses encryption to scramble the data you send to a website into an unintelligible string of seemingly random characters. This is the industry standard for encrypting digital communications between any two points across a network.
Most browsers will warn you that you are entering or leaving a secure area by presenting a dialog box. However, most browsers give you the option of turning off the dialog box display.
When on a secure page, you will see the lock icon on the bottom of your Internet Explorer or Netscape web browser. Still other browsers have different ways of displaying this information.
Online Forms
We use order forms which allow customers to request information and apply for services. When applicable, we collect personal contact and identification information (such as your email address and home address). This information is used to answer your questions, solve your problems, and provide interactivity. We do not provide this information to any other parties.
Website Cookies
A cookie is a small text file that is stored on your computer. We use both session ID cookies and persistent cookies on our website. A session ID cookie is temporary and once you close your browser, the cookie terminates. A persistent cookie is stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. On our websites, cookies are not used to invade the privacy of internet users.
Our cookies are used to improve the user experience. Persistent cookies enable us to track website usage patterns and analyze trends in the aggregate. This helps us to make nationalgridus.com more useful to visitors. If users reject this cookie, they will still have full access to our website. This cookie does not include any personally identifiable information.
We also use cookies to create a continuous connection to the website. This type of cookie (a session ID cookie) is only temporary and allows users to fill out and complete a form.
Please see the following website for detailed discussions of cookies:
- Microsoft's website: Cookies: What They Are, Why You Are In Charge*
Links to Other Websites
Our website links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such websites. When you leave our website, we encourage you to read the privacy statements of every website that collects personally identifiable information.
We also contract with vendors to provide enhanced customer information and options via the Internet. These third-party websites are not under the control of National Grid, and we are not responsible for their contents. These websites have separate privacy and data collection practices, independent of National Grid. We have no responsibility or liability for these independent practices, policies or actions. If you provide any personal information while visiting these websites, you are solely responsible.
Children's Privacy Policy
Schools and Education is a section in nationalgridus.com that includes links to external websites containing information directed at educating children about energy use and safety. Please see our statement concerning Links to Other Websites (above).
Regarding website content aimed at children,
- nationalgridus.com will not collect information that would let us or anyone else contact or personally identify children unless their parent or legal guardian sends us consent in writing
- nationalgridus.com will not use "cookies" to collect information for contact or identification purposes
- nationalgridus.com will not allow visitors to publicly post or otherwise send information that would let anyone contact or personally identify its users
- nationalgridus.com will not promise special games, prizes or other offers as a way to try to get more information than we need in order for children to take part in our activities
Disclaimer
National Grid makes no guarantee, warranty or representation, expressed or implied (including implied warranties of merchantability and fitness for a particular purpose), with regard to the accuracy, completeness, usefulness, timeliness or suitability of the information being provided.
It is expressly understood and agreed that neither National Grid nor its directors, officers, employees or agents shall assume any liability or responsibility for any damages or claims resulting from any use or disclosure of the information being provided.
The access and use of any provided information shall be governed by the laws of the State of New York.
For more information regarding online privacy issues, please visit the Federal Trade Commission homepage at http://www.ftc.gov/*.
Modifications to Privacy Policy
We may modify this privacy policy at any time; please check back for updates.
Contacting Us
We offer various ways that you may contact us online—by electronic mail or online forms. Please note that while we are in the process of answering your questions or fulfilling your request, information you submit to us may be seen by various people in National Grid. If you decide to send us personally identifying information—for example, in an electronic mail message containing a question or problem—we will only use this information to help us solve your problem or answer your question.
If you have any questions about this privacy statement, please Contact Us.
You may also write to:
National Grid
Web & E-Business, A-2
300 Erie Boulevard West
Syracuse, NY 13202