National Grid
Frequently Asked Questions: Contacting Us
How do I contact you? You can reach us in different ways:

By Email—visit Contact Us.

By Telephone
  • Power Outages and Emergencies
    Phone: 1-800-465-1212


  • Customer Service
    Phone: 1-800-322-3223
    Fax: 508-357-4730

    Hearing/Speech-Impaired Customers: 711
    Non-English-Speaking Customers: 1-800-322-3223
    Business Hours: Monday—Friday, 7:00 a.m. to 5:00 p.m.
  • Credit and Collections issues
    Phone: 1-888-211-1313
  • Business Hours: Monday—Friday, 7:00 a.m. to 9:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m.
    To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
  • Claims (For damage to a customerís property)
    Phone: 1-781-907-3930
  • Hazard Identification Hotline (When working near power lines or high voltage lines)
    Phone: 1-888-625-3723
  • Specialized Commercial Group (Small business/commercial accounts)
    Phone: 1-800-322-3223
  • Tree Trimming
    Phone:1-800-322-3223


  • Dig Safe
    Phone: 1-888-DIG-SAFE (1-888-344-7233).
    Note: This is not a National Grid phone number.


By Mail National Grid
Customer Service Center
PO Box 960
Northborough MA 01532-0960