Frequently Asked Questions: Contacting Us
How do I contact you?
You can reach us in different ways:
visit Contact Us
Power Outages and Emergencies
- Customer Service Phone: 1-800-322-3223
Hearing/Speech-Impaired Customers: 711
Non-English-Speaking Customers: 1-800-322-3223
Business Hours: MondayFriday, 7:00 a.m. to 5:00 p.m.
- Credit and Collections issuesPhone: 1-888-211-1313
- Business Hours: MondayFriday, 7:00 a.m. to 9:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m.
To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
- Claims (For damage to a customerís property)Phone: 1-781-907-3930
- Hazard Identification Hotline (When working near power lines or high voltage lines)Phone: 1-888-625-3723
- Specialized Commercial Group (Small business/commercial accounts)Phone: 1-800-322-3223
- Tree TrimmingPhone:1-800-322-3223
- Dig SafePhone: 1-888-DIG-SAFE (1-888-344-7233).
Note: This is not a National Grid phone number.
Customer Service Center
PO Box 960
Northborough MA 01532-0960