We offer payment arrangements to residential customers with past due balances, however this service is not currently available online. To establish a payment plan on your account, please contact our Credit Department at 1-888-211-1313. A representative will work with you to establish a plan to address the overdue balance on your account.

This fund is a state-wide fund managed by The Salvation Army. The Good Neighbor Energy Fund helps customers who may not qualify for other means of assistance pay their electric bill. For more information, visit the Good Neighbor Energy Fund* website or call the Salvation Army (if you live in Eastern Massachusetts at 1-800-334-3047 or if you live in Western Massachusetts at 1-800-262-1320).

Read the 2005-2006 newsletter—The Massachusetts Good Neighbor Energy Fund (pdf)

Energy Bucks helps eligible Massachusetts customers with fuel assistance, energy discounts and efficiency services. For more information, visit www.energybucks.com* or call 1-866-537-7267.

Fuel Assistance, also known as the Low Income Home Energy Assistance Program (LIHEAP), can provide financial assistance to income eligible applicants. To learn more, visit Fuel Assistance (LIHEAP): An Overview*.

To find the agency in charge of the fuel assistance program in your area, visit the City Town Listing Page* on the Commonwealth Of Massachusetts Department Of Housing And Community Development's website.

If you have a friend or relative who occasionally neglects bills, we can help you help them with our Third Party Notification program. Any customer can designate a relative, trusted friend or agency to be a caregiver and receive copies of notices should the account become overdue. The caregiver is in no way responsible for bill payment, but can alert the customer if there is a problem. This service provides helpful protection during times of extended absences from home or during illness. To sign up for this service, fill out the Third Party Notification form (pdf) or call us at 1-800-322-3223.