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National Grid Reminds Customers to Verify Identity of Company Representatives
National Grid Reminds Customers to Verify Identity of Company Representatives

June 5,2009

National Grid reminds its customers that to ensure confidence and security during service calls, all National Grid employees are required to carry company photo identification. Most, but not all National Grid employees also travel in clearly marked National Grid vehicles when providing service to residences and businesses.

The company reminds customers to always ask to see the National Grid company ID badge of anyone who says they are from National Grid. If you are in any doubt as to whether an individual is a National Grid employee, tell the person to wait outside and call National Grid to confirm identification. For customers in:

    New York
  • Long Island and the Rockaway Peninsula - 800-930-5003
  • Brooklyn, Staten Island and the remainder of our Queens service area - 718-643-4050
  • Upstate New York - 800-642-4272

      • New England
  • Massachusetts and New Hampshire - 800-233-5325
  • Other New England areas - 800-322-3223

    • In addition, National Grid customers can choose to purchase their gas supply at competitive prices from a variety of suppliers known as Energy Service Companies (ESCOs) or Marketers. Some ESCOs contact customers through door-to-door marketing. ESCO representatives participating in door-to-door sales activities must not claim to represent National Grid or any other utility. National Grid does not conduct sales door-to-door, nor asks for customer account numbers at the home. In addition, ESCO representatives must display proper photo ID with their own company logo visible. Do not provide your utility account number or a copy of your utility bill to an ESCO representative unless you are interested in and ready to receive an offer. For a complete list of ESCOs, visit www.nationalgridus.com.

    National Grid is an international energy delivery company. In the U.S., National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New Hampshire, New York and Rhode Island, and manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA). It is the largest distributor of natural gas in the northeastern U.S., serving approximately 3.4 million customers in Massachusetts, New Hampshire, New York and Rhode Island. National Grid also owns over 4,000 megawatts of contracted electricity generation that provides power to over one million LIPA customers.