NATIONAL GRID UNVEILS NEW ‘INSIDE YOUR BILL’ WEB FEATURE TO HELP CUSTOMERS UNDERSTAND THEIR ENERGY COSTS
Oct. 26, 2009 – National Grid customers who want to learn more about managing their energy costs have a new web tool that’s ready to help. “Inside Your Bill,” a new web feature, offers a detailed explanation of charges and information on how customers can manage their energy use and lower their costs.
Customers can link to the new feature at www.nationalgridus.com by selecting their region and clicking on the “Inside Your Bill” logo.
“We provide comprehensive bills to our customers to give them a complete picture of their costs,” said Tom King, president of National Grid in the U.S. “This new tool adds another dimension to the information we provide customers and a ‘roadmap’ to help them understand their bill, the different components within it, and how to manage those costs.”
In addition to detailed information about customer bills, the National Grid web site includes information about various payment options, energy supply costs, tools to report outages and submit service orders, real time outages by county and more.
Customers can call the National Grid Customer Call Center at 1-800-642-4272 with specific questions about their bill.
For customers interested in learning more about saving energy and about valuable rebates for the installation of energy efficient products, National Grid offers a variety of energy efficiency tips and information at www.powerofaction.com
National Grid is an international energy delivery company. In the U.S., National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New Hampshire, New York and Rhode Island, and manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA). It is the largest distributor of natural gas in the northeastern U.S., serving approximately 3.4 million customers in Massachusetts, New Hampshire, New York and Rhode Island. National Grid also owns over 4,000 megawatts of contracted electricity generation that provides power to over one million LIPA customers.