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National Grid Offers Assistance to Long Island Customers

A Variety of Payment Options and Programs are Available

April 15, 2010 – During these challenging economic times, National Grid reminds its Long Island customers about the range of payment programs and financial assistance available. At the first sign of difficulty, customers who believe they may be unable to make their bill payments should contact National Grid at 1-800-930-5003. National Grid employs a team of Consumer Advocates who are available to assist low-income and special needs customers who may be facing financial hardship. Consumer Advocates will provide early intervention, information on a variety of assistance programs, crisis bill paying management, outreach and education.

National Grid also offers a variety of helpful programs and payment options, including:

• Balanced Billing -- National Grid's balanced billing program helps to spread payments out more evenly across the year. This is particularly helpful to those on fixed incomes. Customer sign-up is free of charge, and participants may choose to cancel at any time. To find out your proposed Budget Plan amount or enroll, call 1-800-930-5003 or visit

• Deferred'>

• Deferred Payment Agreement -- If you've fallen behind on your payments and cannot pay your bill in full, you may qualify to pay the past-due balance over time. After National Grid determines that you qualify for deferred payment and reviews your financial circumstances, it could offer you the opportunity to pay a specific amount toward your past-due balance each month.

Additional income-assistance programs are also available, such as the Home Energy Assistance Program (HEAP). The federally funded HEAP program assists income-eligible families in paying their energy bills. Households receiving public assistance, Supplemental Security Income or food stamps are most likely eligible. If you do not receive public assistance, you may still be eligible if your monthly income is at or below income guidelines for your household size. Your local Department of Social Services determines eligibility. To apply, please contact your local Department of Social Services. HEAP funding is limited, so it is important to apply as soon as possible.

National Grid Consumer Advocates can also connect customers with human service agencies in their community that provide bill payment assistance. In addition, upon request, Consumer Advocates will provide a variety of services to homebound customers, and provide presentations to consumer groups and agencies on energy-saving tips, health and safety issues, and payment options

For more information on available programs and payment options, visit For money-saving tips and energy efficiency information, visit In addition, National Grid recently challenged to its customers to pledge to reduce their energy consumption by three percent every year for the next ten years. Customers can sign a pledge; participate in a free energy evaluation; and learn more about the company’s energy efficiency programs at

National Grid is an international energy delivery company. In the U.S., National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New Hampshire, New York and Rhode Island, and manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA). It is the largest distributor of natural gas in the northeastern U.S., serving approximately 3.4 million customers in Massachusetts, New Hampshire, New York and Rhode Island. National Grid also owns over 4,000 megawatts of contracted electricity generation that provides power to over one million LIPA customers.