BUFFALO, NY, Dec. 24 – National Grid expects to complete electric service restorations in Western New York by mid-day today, following the severe weekend ice storm that hit several area of the state on Sunday. As of 10 a.m., 99 percent of the more than 38,000 homes and businesses in the region that were impacted by the storm have already been restored.
Any customer without service in the region that has not notified the company is asked to call immediately. National Grid’s outage reporting number is 1-800-867-5222. There could be a small number of services in the region that cannot be reconnected due either to localized flooding or damage to customer-owned equipment that must first be repaired and inspected.
There are more than 700 field personnel available in Western New York to make final connections today.
“We have remain keenly focused on getting these remaining services restored, and have maintained a substantial workforce to get that work done today,” said Kenneth Daly, President, National Grid New York. “We certainly appreciate the patience shown by our customers, and want to thank all the municipal workers and first responders who responded to this effort and worked hand-in-hand with our team.”
The company’s Western New York work force has been aided by other National Grid crews from Eastern New York, Long Island and New England, along with contractors and other mutual aid crews. Field forces are supported by hundreds of additional logistics personnel in offices through the regions.
Safety Remains a Priority
As localized flooding remains a concern today, National Grid cautions customers to remain safe in the event electrical equipment in the home or business is impacted by flood waters. Any electrical equipment, including breaker or fuse panel boxes, that have may have been submerged or otherwise touched by waters should be checked before use by a qualified electrician. If a basement has standing water, it should be pumped out before entering and customers should wear rubber boots and gloves when inspecting equipment after the water has been removed.
National Grid provides a number of channels for customers to learn about service issues and interruptions during storms. The company provides real time information at its Outage Central website at https://www1.nationalgridus.com/OutageCentral . There is also an app available for mobile devices.
Customers can receive text message alerts and updates through a free service the company offers. Text the word STORM to NGRID (64743) to sign up for the service. E-mail alerts are also available to customers who create an online profile on the company’s website. All alert services can be started and stopped at the customer’s request. National Grid also provides storm and restoration updates through Facebook and Twitter. National Grid customers who experience outages should call National Grid’s outage line at 1-800-867-5222 immediately to expedite restoration.
About National Grid
National Grid (LSE: NG; NYSE:NGG) is an electricity and gas company that connects consumers to energy sources through its networks. The company is at the heart of one of the greatest challenges facing our society - to create new, sustainable energy solutions for the future and developing an energy system that underpins economic prosperity in the 21st century. National Grid holds a vital position at the center of the energy system and it ‘joins everything up’.
In the northeast US, we connect more than seven million gas and electric customers to vital energy sources, essential for our modern lifestyles. In Great Britain, we run the gas and electricity systems that our society is built on, delivering gas and electricity across the country.
National Grid delivers electricity to approximately 3.3 million customers in Massachusetts, New York and Rhode Island. It manages the electricity network on Long Island under an agreement with the Long Island Power Authority (LIPA), and owns over 4,000 megawatts of contracted electricity generation, providing power to over one million LIPA customers. It is the largest distributor of natural gas in northeastern U.S., serving approximately 3.4 million customers in New York, Massachusetts, and Rhode Island.
For more information please visit our website: www.nationalgridus.com