National Grid
 

Contact Us
By Email By Telephone By Mail Energy Solutions Services

  • Power Outages and Emergencies
    Phone: 1-800-465-1212
  • Customer Service
    Phone: 1-800-375-7413
    Hearing/Speech-Impaired Customers: 711
    Non-English-Speaking Customers: 1-800-375-7413
    Business Hours: Monday—Friday, 7:00 a.m. to 5:00 p.m.
  • Credit and Collections Issues
    Phone: 1-888-211-1313
    Business Hours: Monday—Friday, 7:00 a.m. to 9:00 p.m. and Saturday, 7:00 a.m. to 5:00 p.m.
    Note: To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
  • Hazard Identification Hotline
    Phone: 1-888-625-3723
    Note: Use this number when working near power lines or high voltage lines.