We offer payment arrangements to residential customers with past due balances, however this service is not currently available online. To establish a payment plan on your account, please contact our Credit Department at 1-888-211-1313. A representative will work with you to establish a plan to address the overdue balance on your account.

The Electric Assistance Program (EAP) is a statewide program that helps reduce the amount you owe on your electric bill. If you qualify, discounts ranging from 5% to 70% on the basic electric service are available.

To apply, you must contact your local Community Action Agency (see below) and complete the Electric Assistance Program application. Your local Community Action Agency will determine your eligibility based on your annual household income. We cannot determine your eligibility.

County	Contact Numbers
Cheshire & Sullivan	603-352-7512 or 1-800-529-0005
Coos, Carroll & Grafton	603-752-7105 or 1-800-552-4617
Hillsborough	603-668-8010 or 1-800-322-1073
Rockingham	603-436-3896 or 1-800-639-3896

Your local Community Action Agency will notify us if you qualify for this program. If you qualify, the EAP Discount amount will appear on your bill and be deducted from your electric bill. You are responsible for paying the remainder of the bill shown on the 'Amount Now Due' line. Learn more by reading our New Hampshire Electric Assistance Program brochure (pdf). Also, review our Spanish version (pdf).

For limited income households, not eligible for Fuel Assistance: The Neighbor Helping Neighbor Fund may be able to help you. This is a private charitable fund that provides assistance to those customers whose income is above the Fuel Assistance guidelines. Apply at your local Community Action Agency (listed above). For more information, visit the Neighbor helping Neighbor website

If you have a friend or relative who occasionally neglects bills, we can help you help them with our Third Party Notification program. Any customer can designate a relative, trusted friend or agency to be a caregiver and receive copies of notices should the account become overdue. The caregiver is in no way responsible for bill payment, but can alert the customer if there is a problem. This service provides helpful protection during times of extended absences from home or during illness. To sign up for this service, fill out the Third Party Notification form (pdf) or call us at 1-800-322-3223.