Frequently Asked Questions Here are some answers to your FAQs—if you can't find the answer here, please Contact Us.

Top FAQs

• Is there help for low income customers?
• How do I opt out of the automated Discount Rate matching process?
• How do I report a streetlight outage?
• Information on avoiding tree and line conflicts.
• What payment programs do you have?
• What is DirectPay?
• What is the Budget Plan?
• What Community or Grant programs are offered?
• Can I choose my energy supplier?
  All our customers have the choice of who supplies their energy (the Supply Service portion of your bill). To learn more, visit our Energy Choice section for your Home or Business.
  
  
• Why did my bill increase?
• What are your business customer rates?