We offer payment arrangements to residential customers with past due balances, however this service is not currently available online. To establish a payment plan on your account, please contact our Credit Department at 1-888-211-1313. A representative will work with you to establish a plan to address the overdue balance on your account.

This fund is a state-wide fund managed by The Salvation Army. The Good Neighbor Energy Fund helps customers who may not qualify for other means of assistance pay their electric bill. For more information, visit the Good Neighbor Energy Fund* website or call the Salvation Army (if you live in Eastern Massachusetts at 1-800-334-3047 or if you live in Western Massachusetts at 1-800-262-1320).

Read the 2010-2011 newsletter—The Massachusetts Good Neighbor Energy Fund (pdf)

Mass Save helps eligible Massachusetts customers with fuel assistance, energy discounts and efficiency services. For more information, visit www.massave.com* or call 1-866-537-7267.

Fuel Assistance, also known as the Low Income Home Energy Assistance Program (LIHEAP), can provide financial assistance to income eligible applicants. To learn more, visit Fuel Assistance (LIHEAP): An Overview*.

To find the agency in charge of the fuel assistance program in your area, visit the City Town Listing Page* on the Commonwealth Of Massachusetts Department Of Housing And Community Development's website.

If you have a friend or relative who occasionally neglects bills, we can help you help them with our Third Party Notification program. Any customer can designate a relative, trusted friend or agency to be a caregiver and receive copies of notices should the account become overdue. The caregiver is in no way responsible for bill payment, but can alert the customer if there is a problem. This service provides helpful protection during times of extended absences from home or during illness. To sign up for this service, fill out the Third Party Notification form (pdf) or call us at 1-800-375-7413.

This federally funded program is for low-income households in need of assistance in paying energy bills and who meet income eligibility requirements (applications are accepted starting each November). It is not a welfare program or a loan.You do not have to pay back any money granted.
To qualify for a Fuel Assistance grant you must:

• • Pay utility bills directly or have your heat included in your rent (apartment or house)
• • Have household income that falls within the Fuel Assistance guidelines (see below)

To qualify, your income must be no greater than the limit listed below for your family size:

Number of Household Members	Monthly Income 30 Days	Annual Income 365 Days
1	$1,790	$21,780
2	$2,418	$29,420
3	$3,046	$37,060
4	$3,674	$44,700
5	$4,302	$52,340
6	$4,930	$59,980
7	$5,558	$67,620
8	$6,186	$75,260

Payments are subject to available funds. Call your local Community Action Agency for more information.

Here is a list of agencies that serve our customers with Fuel Assistance:

Belknap-Merrimack Counties

Open year-round 8:30 – 4:30

Evening hours by appointment only

82 Elkins Street, Franklin	603-934-3444
121 Belmont Road, Laconia	603-524-5512
147 Main Street, Meredith	603-279-4096
15 Glass Street, Suncook	603-485-7824
49 Main Street, Warner	603-456-2207

Rockingham County

Open year-round 8:30 – 4:30

7 Junkins Avenue, Portsmouth	603-436-3896
287 Lawrence Road, Salem; (also for Derry)	1-800-939-9172 or 603- 893-9172
Appointments and Information	800-639-3896

Hillsborough County

Open year-round 8:30 – 4:30

Evening hours by appointment only

160 Silver Street, Manchester	800-322-1073; 603-647-4470
134 Allds Street, Nashua	877-211-0723; 603-889-3440
46 Concord Street, Peterborough	877-757-7048; 603-924-2243

(The River Center)

Temporary Outreach Offices

By appointment only
Tuesdays and Thursdays
39 Nashua Street, Library Annex, Milford	603-673-0756
Wednesdays
Falls, 56 Main Street, Greenville	603-878-3364
Mondays and Fridays
4 Church Street, Hillsboro	603-464-5835

You may also contact the Peterborough office Monday through Friday for appointments at temporary offices.