Frequently Asked Questions Here are some answers to your FAQs—if you can't find the answer here, please Contact Us.

Top FAQs

• Is there help for low income customers?
• How do I opt out of the automated Discount Rate matching process?
• How do I report a streetlight outage?
• Information on avoiding tree and line conflicts.
• What payment programs do you have?
• What is DirectPay?
• What is the Budget Plan?
• What Community or Grant programs are offered?
• Can I choose my energy supplier?
• Why did my bill increase?
  There are a number of variables that can cause your electric bill to fluctuate each month. For example the use of an air conditioner during the summer or heat during the winter can significantly change the amount of your bill. To view more about saving energy, visit our Energy Efficiency sections—for your Home or Business sections. You can visit the Your Account section to enroll in our Budget Plan.
  
  
• What are your business customer rates?