Frequently Asked Questions Here are some answers to your FAQs—if you can't find the answer here, please Contact Us.

Top FAQs

• Is there help for low income customers?
  If you meet certain requirements then you may be eligible for a discount on your monthly bill or a payment assistance program. To learn more, visit our low-income service rate.
  
  
• How do I opt out of the automated Discount Rate matching process?
• How do I report a streetlight outage?
• Information on avoiding tree and line conflicts.
• What payment programs do you have?
• What is DirectPay?
• What is the Budget Plan?
• What Community or Grant programs are offered?
• Can I choose my energy supplier?
• Why did my bill increase?
• What are your business customer rates?