Commercial or Industrial Facilities

Step 1: Start the Work Request Process

• To begin the work request process, please complete the Work Request Form. After you submit this form, you will receive an email confirming that it was received.
• Within two business days, you will receive a Work Request Number. Please use it when referencing your project. Be sure to use this number when obtaining a permit from your local municipality.
• Your project will be assigned to a company representative who will contact you within ten business days and determine whether a site visit is required. If you receive a Work Request Number but have not been contacted by a company representative within ten business days, please contact your local Energy Solutions Services Office. Be sure to provide your Work Request Number.

Step 2: Provide Project Information

• You will be required to complete and provide the following:
  • Commercial or Industrial Facility Request for Electric Service Information Form (pdf)
  • Easement Application Form (pdf) and copy of the property deed.
  • Electronic copy of the site plan and,
  • A one-line diagram indicating main switch service voltage (if required).
• Please note that new service installations and easement preparation, depending on their complexity, can require several weeks to several months of lead time for design, equipment procurement, and work scheduling. We cannot begin our Electric Service Design Phase (Step 3) until we have received all of the information requested above.
• Submit any Order of Conditions or Notice of Intent documents indicating any environmental issues relating to the property.
• Review our Line Extension and Construction Advance Policy for Commercial, Industrial and Existing Residential Customers (pdf) which includes our respective financial responsibilities for line extensions.

Step 3: Electric Service Design Phase

• We will design your new service based on our engineering standards.
• After it has been designed, you will receive a letter including:
  • Notification of construction fees, if any, for which you are responsible. These fees, known as a "construction advance", will be invoiced separately and payment must be received before we can schedule your project for construction.
  • Two copies of a Service Agreement detailing the type of electrical service being installed. Both copies of the Service Agreement must be signed and returned to us before your project can be scheduled for construction.
• After we have completed the design for your new service, we will schedule a pre-construction meeting to review the design, material specifications and construction responsibilities with you.
• We will prepare the easement document based on the information you provide on the Easement Application Form (pdf) and send it to the legal property owner along with the final design sketch. We cannot schedule your project for construction until the easement document is signed, notarized, and returned to us.

Step 4: Construction and Inspection

• You will receive an electrical design drawing from us depicting the new electrical service installation.
• You are responsible to supply and install all equipment according to our Electric Service Information & Requirements (The "Green Book") (pdf).
• For 15kV class, three-phase service installations (typically those services requiring a pad-mounted transformer and primary cable) and Underground Residential Developments, these requirements may be supplemented by construction standards supplied by a company representative.
• Our trench inspector must inspect and approve the work before you backfill the trench. You must call us at least three days before needing the trench inspected.
• Before concrete is poured, you must call three days in advance for the inspection of the transformer foundation and the ground grid.
• Do not pull secondary conductors until the transformer has been delivered.
• It is your responsibility to obtain a municipal wiring inspection for your secondary electrical work. The municipal wiring inspector must report the approval to us by calling 1-800-375-7405 and referencing your project's Work Request Number. Your service cannot be energized until we have been notified by the municipal wiring inspector that the secondary electrical work has been approved.

Step 5: We'll Perform Our Work

• When the above steps are completed, we will schedule our work for installing and energizing your new service or service upgrade.
• Please note that scheduling and completing our work depends on factors such as weather, workload, equipment availability, and job complexity.
• Please remember that work can only be scheduled after the following have been received:
  • Construction advance payment, if required
  • Signed Service Agreements
  • Signed and notarized easement, if required
  • All necessary inspections.
• We will notify you if a security deposit is required.

To help you complete these steps, please use our Commercial or Industrial Facility Checklist (pdf).

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