Frequently Asked Questions Here are some answers to your FAQs—if you can't find the answer here, please Contact Us.

Top FAQs

• What payment programs do you have?
• What is DirectPay?
• What is the Budget Plan?
  Our Budget Plan allows you to even out your monthly energy costs. Visit Your Account for the online Budget Plan enrollment form.
  
  
• Can I choose my energy supplier?
• Why did my bill increase?
• How do I report a streetlight outage?
• Information on avoiding tree and line conflicts
• What Community or Grant programs are offered?