National Grid
Life-Sustaining Equipment If you rely on electrically operated life-sustaining medical devices, and you may be in immediate danger if your electric service is interrupted, please review our Notice of Life Sustaining Equipment (pdf) form. Please complete and return it to:

National Grid
PO Box 960
Northboro, MA 01532-0960
Telephone: 1-800-322-3223

While we inform customers about planned power outages and work hard to restore service as quickly as possible during unplanned outages, restoration does take time.

We attempt to contact our customers on life-sustaining equipment before a planned outage. We also regularly review equipment requirements to stay up-to-date on our customers' needs.

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