Contact Us
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Gas or Electric Emergencies
Phone: 1-800-892-2345
Note: This number does not replace 911 emergency medical service.
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To report a power outage
Phone: 1-800-867-5222
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Customer Service for Upstate NY
Phone: 1-800-642-4272.
Hearing/Speech-Impaired Customers: 711
Note: To contact another location, please visit our global Contact Us page.
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Automated Account Services
Phone: 1-888-932-0301
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Third-Party Claims Inquiries
Phone: 1-315-428-6267
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Payment Arrangements
Phone: 1-800-443-1837
Business Hours: Monday—Friday, 8:00 a.m. to 8:00 p.m. and Saturday, 8:00 a.m. to 1:00 p.m.
Note: To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
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Specialized Commercial and Industrial Business Group
Phone: 1-800-664-6729
Business Hours: Monday—Friday, 8:00 a.m. to 5:00 p.m.
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Tree Trimming
Phone: 800-642-4272
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Media Hotline
NY Central: 315-428-6932
NY West: 716-831-7744
NY East: 518-433-3838
After Hours: 315-428-3151
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Dig Safely
Phone:1-800-962-7962
Note: This is not a National Grid phone number.