Contact Us
- Customer Service for Upstate NY: 1-800-642-4272. To contact another location, please visit our global Contact Us page.
Hearing/Speech-Impaired Customers: 711
Automated Account Services: 1-888-932-0301 - Gas or Electric Emergencies: 1-800-892-2345
(This number does not replace 911 emergency medical service.) - To report a power outage: 1-800-867-5222
- Third-Party Claims Inquiries: 1-800-642-4272
- Payment Arrangements: 1-800-443-1837
Business Hours: Monday—Friday, 8:00 a.m. to 8:00 p.m. and Saturday, 8:00 a.m. to 1:00 p.m.
To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service. - Specialized Commercial and Industrial Business Group: 1-800-664-6729
Business Hours: Monday—Friday, 8:00 a.m. to 5:00 p.m.