National Grid
Contact Us
By Email   By Telephone   By Mail
  • Customer Service for Upstate NY: 1-800-642-4272.
    To contact another location, please visit our global Contact Us page.
    Hearing/Speech-Impaired Customers: 711
    Automated Account Services: 1-888-932-0301
  • Gas or Electric Emergencies: 1-800-892-2345
    (This number does not replace 911 emergency medical service.)
  • To report a power outage: 1-800-867-5222
  • Third-Party Claims Inquiries: 1-800-642-4272
  • Payment Arrangements: 1-800-443-1837
    Business Hours: Monday—Friday, 8:00 a.m. to 8:00 p.m. and Saturday, 8:00 a.m. to 1:00 p.m.

    To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
  • Specialized Commercial and Industrial Business Group: 1-800-664-6729
    Business Hours: Monday—Friday, 8:00 a.m. to 5:00 p.m.