National Grid
 
Contact Us
By Email   By Telephone   By Mail
    • Gas or Electric Emergencies
      Phone: 1-800-892-2345
      Note: This number does not replace 911 emergency medical service.
    • To report a power outage
      Phone: 1-800-867-5222
    • Customer Service for Upstate NY
      Phone: 1-800-642-4272.
      Hearing/Speech-Impaired Customers: 711
      Note: To contact another location, please visit our global Contact Us page.
    • Automated Account Services
      Phone: 1-888-932-0301
    • Third-Party Claims Inquiries
      Phone: 1-315-428-6267
    • Payment Arrangements
      Phone: 1-800-443-1837
      Business Hours: Monday—Friday, 8:00 a.m. to 8:00 p.m. and Saturday, 8:00 a.m. to 1:00 p.m.
      Note: To make a payment over the phone, contact Western Union SpeedPay at 1-888-849-4310. Western Union will assess a charge for this service.
    • Specialized Commercial and Industrial Business Group
      Phone: 1-800-664-6729
      Business Hours: Monday—Friday, 8:00 a.m. to 5:00 p.m.
    • Tree Trimming
      Phone: 800-642-4272
    • Media Hotline
      NY Central: 315-428-6932
      NY West: 716-831-7744
      NY East: 518-433-3838
      After Hours: 315-428-3151
    • Dig Safely
      Phone:1-800-962-7962
      Note: This is not a National Grid phone number.