Payment Assistance Low Income and Special Needs Programs
Need help paying your bill? Learn about our services for payment assistance.

Bill Extender Plan
If you receive a fixed monthly income and your monthly check arrives after your bill"s due date, you may be eligible to have 10 extra days to pay your service bill. Call us at 1-800-443-1837 to see if you qualify.

Care & Share Energy Fund
Our signature charity helps individuals and families who are not qualified for government energy assistance, or who have exhausted all other energy assistance benefits.

Consumer Advocates Team
National Grid’s Consumer Advocates are here to assist customers experiencing financial hardship by providing customized case management services, energy education, advocacy and outreach.

Consumer Appeals Team (pdf)
National Grid’s Consumer Appeals Team is available to assist our customers who are experiencing financial hardship and who are unable to come to an acceptable resolution with Collection Services.

Home Energy Assistance Program (HEAP)
This is a federally funded program to assist income-eligible families in paying their energy bills.

Hospital and Customer Assistance Plan
This plan allows customers who are temporarily disabled, due to hospitalization, to extend payment of their bill 30 days from the day it is due. Contact us at 1-800-443-1837 to work out alternative arrangements.

Payment Agreement
The Payment Agreement is for eligible customers who have fallen behind on their payments and cannot pay the bill in full. If you owe a past-due balance and are unable to pay the entire amount, call us at 1-800-443-1837 weekdays between 8:00 a.m. and 8:00 p.m. or Saturdays, 8:00 a.m. to 1:00 p.m. We will be happy to discuss your situation with you and try to find a way to help.

Third Party Notification
If you have a friend or relative who occasionally neglects bills, we can help you help them with our Third Party Notification program. Any customer can designate a relative, trusted friend or agency to be a caregiver and receive copies of notices should the account become overdue. The caregiver is in no way responsible for bill payment, but can alert the customer if there is a problem. This service provides helpful protection during times of extended absences from home or during illness. To sign up for this service, fill out the Third Party Notification form on our Billing and Payment Options brochure (pdf) or call us at 1-800-870-1664.

Residential Rights & Responsibilities (pdf)
New York State Public Service Commission (PSC) rules and the Home Energy Fair Practices Act (HEFPA) provide comprehensive protection for residential customers of gas and electric utilities. HEFPA requires that consumer protections be provided by both National Grid and non-utility energy service providers (ESCOs).

Weatherization
These programs are designed to help households with limited income reduce energy use and costs by improving their homes’ energy efficiency. For more information, please visit www.getenergysmart.org.*

Winter Hardship
Collection practices are modified, as required by each state regulator, to provide additional protection to low income and at risk customers.

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