The Payment Agreement is for eligible customers who have fallen behind on their payments and cannot pay the bill in full. If you owe a past-due balance and are unable to pay the entire amount, call us at 1-800-443-1837 weekdays between 8:00 a.m. and 8:00 p.m. or Saturdays, 8:00 a.m. to 1:00 p.m. We will be happy to discuss your situation with you and try to find a way to help.

If you receive a fixed monthly income and your monthly check arrives after your bill's due date, you may be eligible to have 10 extra days to pay your service bill. Call us at 1-800-443-1837 to see if you qualify.

Allows you to designate another person to receive notification of your bill and service status. Please complete the Third Party Notification Request Form on our Payment Options (pdf) brochure.

Allows customers who are temporarily disabled due to hospitalization to extend payment of their bill 30 days from the day it is due. Contact us at 1-800-443-1837 to work out alternative arrangements.

This is a federally funded program to assist income-eligible families in paying their energy bills.

Our signature charity helps individuals and families who are not qualified for government energy assistance, or who have exhausted all other energy assistance benefits.