Consumer Advocates Team National Grid’s Consumer Advocates are here to assist customers experiencing financial hardship by providing customized case management services, energy education, advocacy and outreach.

• Elderly, Blind, Disabled A special protections program is available for eligible households—those residential accounts in which every member of the household is 62 years of age or older, 18 or younger, blind or disabled.


• Income Eligible Credit Monthly gas and electric credit is available for households that have been approved for a federal Home Energy Assistance Program (HEAP) grant.
  


• Low Income Energy Efficiency Programs Additional electric energy efficiency programs are offered by the New York State Energy Research and Development Authority (NYSERDA). For more information, please visit www.getenergysmart.org.*
  


• Medical & Life Support A special protections program when a resident of a customer’s residence suffers from a serious illness or medical condition that severely affects his/her well-being or requires their utility service to operate a life sustaining device.
  

* Please note that by using this link, you will be leaving our website. Please review our Privacy Policy for more information.

Links noted by "(pdf)" are in PDF format and support Adobe Acrobat 5.0 and later. Download Adobe Reader, free software to view and print PDF files.