Home Energy Assistance Program
The federally funded Home Energy Assistance Program (HEAP) assists income-eligible families in paying their energy bills. HEAP payments vary depending on household income, household composition and heating fuel costs in relation to income.
Income eligible customers may receive one regular HEAP benefit per heating season. In addition to regular HEAP, the household may also be eligible for emergency HEAP benefits. The number of emergency benefits varies per heating season depending on the availability of funds.
- To learn more about HEAP, visit the OTDA Web site here.
- If you have questions about HEAP and your eligibility, contact your local Department of Social Services. To locate your local Department of Social Services, visit the OTDA Web site here.
- For a quick eligibility check, visit the New York State myBenefits Web site here or call the HEAP hotline at 1-800-342-3009.
The final decision about your eligibility is made by your local Department of Social Services.
How to Apply for Benefits
- If you are 59 or under and applying for HEAP benefits for the first time, call your local Department of Social Services to set up an interview.
- If you are 60 or over, you can call your local Office for the Aging for an application, or call the NYS Office for the Aging hotline at 1-800-342-9871.
To qualify for a HEAP grant, your household income must fall within HEAP guidelines.
2011-2012 HEAP Income Guidelines
If You Have an Energy Emergency
||Monthly Gross Income|
|Each additional||Add $478 per person|
Households eligible for HEAP and that have an energy-related emergencysuch as a shut-off of gas and/or electricity service, a 72-hour notice of termination, or a final termination noticemay apply for emergency benefits at their local Department of Social Services. Emergency benefits are in addition to regular HEAP benefits. As a HEAP recipient, you may also qualify for weatherization services and furnace replacement. Contact your local Community Action Agency.
What to Bring When You Apply:
You will need to bring a copy of the following items when you apply:
- A current rent, lease or mortgage receipt
- A current utility bill, or your landlord's statement that heat and utilities are included in your rent
- Proof of total monthly income for all members of your household for the month in which you apply. Please bring all that you have of the following:
- Pay stubs for the four previous weeks
- Unemployment Insurance Benefits book
- Bankbook or statements
- Copies of Social Security and pension checks
- Direct deposit statements
- Business records, if you are self-employed
- For each person in the household, one of the following: birth or marriage certificates, school or baptismal records, Social Security cards or driver's licenses.
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