About Your Meter
Automated Meter Reading
We use Automated Meter Reading (AMR) for reading the majority of our customer meters. For more details, review our
Additional Information.
Benefits of Automated Meter Reading
- Your bills are based on actual meter readings without entry to your property.
- You do not have to call in or report your reading online for regular billing.
- Virtually no estimated bills.
- Improved billing accuracy and timeliness.
How to Read Your Meter
If you have a manual meter (which has dials for the meter read) that is not automatically read you can use these instructions to
Submit Meter Reading.
- Standing in front of the meter, start with the dial on the right. Please note that each hand moves in the opposite direction of the preceding dial-either clockwise or counterclockwise.
- If the hand is pointed between two numbers, record the number the hand has just passed. This will be the smaller number. Whenever the hand is between the 9 and 0, use 9 as the lower number.
- Continue reading the dials from right to left. Note the direction the hand is turning and use the last number that the hand has passed. (You don't necessarily use the number the hand is closest to.)
- When the pointer is directly on a number, check the dial to the right to make sure it has passed 0 and is headed toward 1. If the dial to the right hasn't passed 0, use the next lowest number.
- Be sure to note your meter number when reading your meter. You may be required to include this number to report your meter reading.
Please note that your next scheduled meter reading date appears on your service bill. You can review this information online by reviewing your
Account Details.
Tracking Daily Usage
Tracking daily use by reading your meter can give you accurate feedback on what you could be doing to save electricity and better understand your usage patterns. If you do decide to track your daily usage, be sure to take readings at the same time every day.
If Your Meter is Damaged
If your meter is damaged or shows signs of vandalism, please
contact us.
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