Gas Safety
Our gas service crews continually test, repair and improve the underground system that delivers your natural gas. Despite our best efforts, however, the possibility does exist for a gas leak in or near your home. A gas leak can occur when the ground heaves as water in it freezes and thaws. Gas could also escape from faulty or improperly operated home appliances.
A harmless odor (it smells something like a rotten egg) is added to natural gas so you can tell if there is a gas leak in or near your home.
Anytime you suspect a natural gas leak, take immediate action:
- If it is a faint odor, call our gas emergency number at 1-800-892-2345.
- If the gas odor is strong, or if you hear a hissing sound, get all occupants out of the house immediately and call the gas emergency number from a neighbor’s house. Do not call from your house or use the phone for any reason. Also, do not strike a match or switch lights or appliances on or off.
- Never try to put out a fire you suspect may be caused by escaping gas. Leave immediately.
- Do not return to your home until we tell you it is safe.
Dig Safely
If you’re planning any type of excavation project, call
Dig Safely New York at 1-800-962-7962 at least two full working days—and no more than 10 working days—
before digging, drilling or blasting begins. This free service helps you prevent personal injury, property damage and service interruptions caused by accidentally digging into electric, gas, telephone, water, sewer or cable facilities.
You can also visit their website at
www.digsafelynewyork.com*.
Dig Safely New York
notifies us and other participating utilities, giving us time to mark our underground wires, pipes or cables to prevent personal injury, property damage and service interruptions.
For additional information, visit the NYS Department of Labor's website:
Workforce New York for information relating to Code Rule 57 and Extracts of the Labor Law.
