Customers with Special Needs If you rely on electrically operated medical devices or have other special medical needs, it is important to be prepared for a power outage. Have a plan of action ready, to know what steps you will take in the event of a prolonged outage. You can use our Power Outage Toolkit (pdf) and Personal Emergency Action Planner (pdf) to help prepare for a power outage emergency.

If you rely on electrically operated life-sustaining medical devices, and you may be in immediate danger if your electric service is interrupted, you may qualify as a Life Support customer. Please complete and mail in our Notification of Special Needs (pdf) form. We attempt to contact our customers on life-sustaining equipment before a planned outage. We also regularly review equipment requirements to stay up-to-date on our customers' needs.

If members of your household are over 62 years of age, disabled or blind, please complete and mail in our Notification of Special Needs (pdf) form. This will help us identify and be aware of any special needs in your household.

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