Outage Central

• We work hard to provide our customers with unparalleled, safe and reliable service. Despite our best efforts to prevent outages, there are factors beyond our control, such as storms and heavy wind conditions, that will occasionally knock out power. We understand communication during this time period is essential. That's why we've instituted a state-of-the art outage management system.
• Outage Central provides comprehensive and timely information about electric power outages. Anyone with an Internet-ready computer can check the status of a power outage, see how many individuals are affected and obtain the estimated restoration time. Information is updated every 15 minutes and is displayed in both an easy-to-read table and a map-based interface.
• The map provides an electronic map of our service territory and uses color-coded icons to represent outage locations and the number of customers affected. You can zoom in to a one-mile radius by region, county, town or village, and easily determine the impact a power outage may be having on your local community
• Additionally, electric customers can report outages and check the status of previously reported service issues.
• Additionally, electric customers can report outages and check the status of previously reported service issues.
• Due to technical difficulties we are asking customers to call our Customer Call Centers to speak with a representative with any outage related questions.
• If you have an emergency or someone on life-supporting equipment, please call:
• • Upstate NY - 1-800-867-5222
• • All other Northeast Regions - 1-800-465-1212