National Grid
Your Account: Need Help Logging In? This information can help answer questions about logging into your account.

Login Tips
User Name and Password
  • If you are unable to log in after three attempts, you will get an error message. Please close your browser window(s) and begin again.
  • If you donít remember your User Name or Password, click on the appropriate "Forgot?" link in the Login Box, or click on the appropriate link above under "Forgot your User Name or Password?."
  • If you forgot both your User Name and Password, click the "User Name" "Forgot?" link. Weíll e-mail your User Name to the e-mail address thatís in your User Profile. After you receive your User Name, click the "Password" "Forgot?" link, and follow the prompts to reset your Password.
  • If you forgot your Password, youíll need your User Name to begin this process. Once you answer the Security Question, youíll be able to reset your password.


Account Number and Last 4 of Social Security Number/Taxpayer ID
  • Enter your Account Number without any spaces or dashes (i.e. 123456789).
  • Make sure the last four digits of the SSN or Tax ID youíre entering belong to the customer on record (i.e. the name of the customer on the bill).
  • If youíve entered the SSN or Tax ID of the customer on record, but are still getting an error message, then either
  • We do not have your SSN or Tax ID on file. Please call us to add your SSN or Tax ID to your file. Or
  • Itís possible youíve selected the wrong region or energy service. Please use the below links to log in.


  • When you log in with your Account Number, you may make a payment for the same day. If youíd like to make a future-dated payment, please log in with your User Name and Password. Please select your region above to login.


Forgot your User Name or Password? We can help you quickly locate your User Name or Password.


Login Frequently Asked Questions

    How do I change my User Name and Password?
    To change your password, just log in and select "User Profile" in the Manage Online Access area. You cannot change your User Name.
    Tip: Be sure to write down any information you change and keep it in a safe place.

    If forgot my answer to the Security Question, how can I reset my password?
    If you forgot the answer to your Security Question, please contact us via email or at 1-800-642-4272. Before you call, be sure that your answer is exactly as you originally typed it on your User Profile. Example: "Mrs. Green" would require a period and space between the words.

    I can't remember my User Name or Password.
    If you forgot your User Name, select 'forgot?' next to User Name in the login box. You will be asked for the email address that you have on your User Profile. Your User Name(s) will immediately be emailed to you. Go to Forgot User Name.

    If you forgot your Password, select 'forgot?' next to Password in the login box. You will be asked for your User Name, and then to answer your Security Question. Once you have correctly answered the Security Question, you can reset your password. Go to Forgot Password.

    My password has four conditions, now your website says the password takes three conditions. Will my password work?
    Yes. At one point, we required passwords to contain four conditions—the three conditions noted below, plus a fourth condition being a special character (such as !, &).

    However, we now only require the following three conditions. You can use a special character in your password, as long as the three basic conditions below are met.

    Your password must be 8-20 characters, with no spaces. It must have at least one character from each of the following categories:
    • Alpha - Uppercase (A-Z)
    • Alpha - Lowercase (a-z)
    • Number (0-9)

    I was trying to log in and got "Locked out" of system. How do I get back in?
    If you are unable to log in after three attempts, you will get an error message, "Due to an excessive number of login attempts, we can't complete your request." If this happens, please close your browser window(s) and begin again.


Website Improvements

Customer satisfaction is important to us. Following your feedback, we've made changes to our website to make it even easier for you to conduct online transactions.


A New, Easier Way to Log In -- There are now two ways for you to log in and access your account-with your User ID and Password, or with your account number and last four digits of your social security number. Choose whichever method you like better.
Log in Now!


Paying Your Bill Online Just Got Easier -- We've enhanced our pay online process to make it easier for you. You can easily pay your bill online by logging in with either your User ID or your Account Number. There's no longer any need to be enrolled in Paperless Billing or Online Bill Payment.


View Your Bill Online -- Easily view your bill by accessing your account with either your User ID or your Account Number. There's no longer any need to be enrolled in Paperless Billing.