New Toll-Free Gas Emergency and Customer Service Telephone Numbers
In order to serve you even more safely, efficiently and reliably, you can now reach us by telephone from anywhere using our new toll-free numbers:
Customers who are deaf, hard of hearing, or speech-impaired may continue to call 711. For emergencies, we’re available 24 hours a day, 7 days a week. For general customer service, our hours are Monday to Friday, 7:30 a.m. to 6:00 p.m. and Saturday, 7:30 a.m. to 4:00 p.m. (Our customer service number is not available on Saturdays from Memorial Day to Labor Day). We’ve also enhanced our telephone system, making for a better experience when you contact us. There are no changes to National Grid electric service telephone numbers.
| Gas Leak Emergencies
800-640-1595 |
Gas Customer Service
800-870-1664 |
Customers who are deaf, hard of hearing, or speech-impaired may continue to call 711. For emergencies, we’re available 24 hours a day, 7 days a week. For general customer service, our hours are Monday to Friday, 7:30 a.m. to 6:00 p.m. and Saturday, 7:30 a.m. to 4:00 p.m. (Our customer service number is not available on Saturdays from Memorial Day to Labor Day). We’ve also enhanced our telephone system, making for a better experience when you contact us. There are no changes to National Grid electric service telephone numbers.
