About Your Meter
Automated Meter Reading
We use Automated Meter Reading (AMR) for reading the majority of our customer meters. AMR meters are read by vehicles equipped with special receivers which drive through neighborhoods within our service areas. The readings are automatically registered and your bill is calculated and mailed to your home.
How to Read Your Meter There are two types of natural gas meters, clock and digital.
Clock
Calling In Your Reading Call in your meter reading to avoid an estimated bill at 800-870-1664. Please be sure to check your meter reading date (on your bill) and call to record your meter reading before that date.
Periodic Meter Changes State law requires us to remove and replace natural gas meters every fifteen years. We are responsible for maintaining and repairing our meters, to ensure accuracy and safe operation.
For Your Protection Our meter readers wear company uniforms and carry identification to show you upon request. If you have any doubts about someone who claims to be a National Grid meter reader or service employee, obtain the meter reader's identification number from his or her badge and call us for verification at 831-8800
For Customers With Meters Read Manually Our meter readers read natural gas meters on or around the same date every month, or every other month, depending on your account.
How to Read Your Meter There are two types of natural gas meters, clock and digital.
Clock
- Read the four dials from left to right.
- Look at the dial on the far left and write down the lower number near the dial hand (0).
- The next dial shows the dial hand at "0". Write down the lower number (0).
- The third dial shows the dial hand between "0" and "1". Write down the lower number (0).
- The last dial shows the dial between "3" and "4." Write down "3".
- The reading for this sample meter image is 0003.
Calling In Your Reading Call in your meter reading to avoid an estimated bill at 800-870-1664. Please be sure to check your meter reading date (on your bill) and call to record your meter reading before that date.
Periodic Meter Changes State law requires us to remove and replace natural gas meters every fifteen years. We are responsible for maintaining and repairing our meters, to ensure accuracy and safe operation.
For Your Protection Our meter readers wear company uniforms and carry identification to show you upon request. If you have any doubts about someone who claims to be a National Grid meter reader or service employee, obtain the meter reader's identification number from his or her badge and call us for verification at 831-8800
For Customers With Meters Read Manually Our meter readers read natural gas meters on or around the same date every month, or every other month, depending on your account.