National Grid
 
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  • Please note that our telephone numbers for Customer Service and Gas Leak Emergencies have changed. In order to serve you better, we have upgraded our telephone system and introduced toll-free numbers.

    Gas Leak Emergencies
    Phone:800-640-1595
  • Customer Service
    Phone: 800-870-1664
    Hearing/Speech-Impaired Customers: 711
    Business Hours: Monday—Friday, 7:00 a.m. to 5:00 p.m.
  • Credit/Collection Issues or Payment Arrangements
    Phone: 800-870-1664
  • Claims (For Damage to a customers property)
    Phone: 781-907-3930
  • Phone-In Meter Reading
    Phone: 800-870-1664
  • Administrative Offices
    Phone: 401-272-5040
  • New Service Installation Requests
    Phone: 877-696-4743  (MyNgrid)
  • Dig Safely
    Phone: 1-888-DIG-SAFE (888-344-7233)
    Note: This is not a National Grid phone number.
  • Customers in the process of having gas service installed
    Phone: 877-539-2427   (Customer Care #)