Please note that our telephone numbers for Customer Service and Gas Leak Emergencies have changed. In order to serve you better, we have upgraded our telephone system and introduced toll-free numbers.
Gas Leak Emergencies Phone:800-640-1595
Customer Service
Phone: 800-870-1664
Hearing/Speech-Impaired Customers: 711
Business Hours: Monday—Friday, 7:00 a.m. to 5:00 p.m.
Credit/Collection Issues or Payment Arrangements
Phone: 800-870-1664
Claims (For Damage to a customers property)
Phone: 781-907-3930
Phone-In Meter Reading
Phone: 800-870-1664
Administrative Offices
Phone: 401-272-5040
New Service Installation Requests
Phone: 877-696-4743 (MyNgrid)
Dig Safely
Phone: 1-888-DIG-SAFE (888-344-7233)
Note: This is not a National Grid phone number.
Customers in the process of having gas service installed
Phone: 877-539-2427 (Customer Care #)