Telemetering Requirements for Firm Transportation (FT-1) and
Non-Firm Transportation (NFT) Service
General Requirements
All Business Choice FT-1, Flexible Firm and NFT transportation accounts require telemetry; customers will not be allowed to commence FT-1, Flexible Firm or NFT transportation service until telemetry is in place and operational. Telemetry is operational when the National Grid can receive daily usage information.
Customers must provide National Grid with the name and phone number of a facilities contact person who is responsible for maintenance of the phone line.
Phone Line Connection
An operational analog 24 gauge AWG interior/exterior telephone cable must be installed on the same side of the building where the natural gas meter is located and should have a four to six foot wire coil for interconnection purposes.
A dedicated line is preferred for all customers, but not required, for medium and large customers.
For safety reasons, phone lines connected to telemetering devices should not be shared by a phone line connected to any emergency related equipment if an interruption to the operation of such equipment would pose a threat to public safety - i.e., fire or security alarms, emergency phone lines, back-up boiler equipment, etc.
Telemetring Equipment
Telemetry will be installed by the National Grid on a first-come, first-served basis
National Grid may stagger installations if the number of Business Choice customers requiring telemetry exceeds 200 per month. A month shall be a rolling thirty (30) day period from the tenth of one month to the tenth of the following month.
In the event that a phone is either not installed or is non-operational when National Grid arrives at the customer's premise to install the telemetering device, the customer will be charged the standard service fee of $40. Additionally, the customer will be returned to the bottom of the installation queue.
Customers who choose FT-1 transportation service assume financial responsibility for monthly telephone charges and phone line repairs associated with telemetering.
The customer will reimburse National Grid for standard telemetering equipment and associated installation costs at the rates listed below.
Telemetering Costs
Repair Policies
In the event that the telemetering device fails, we will make an initial repair visit to the customer's location.
All Business Choice FT-1, Flexible Firm and NFT transportation accounts require telemetry; customers will not be allowed to commence FT-1, Flexible Firm or NFT transportation service until telemetry is in place and operational. Telemetry is operational when the National Grid can receive daily usage information.
Customers must provide National Grid with the name and phone number of a facilities contact person who is responsible for maintenance of the phone line.
- Customers may submit a Transportation Service Application without having first installed a phone line, provided that an operational phone line is in place and we have been notified no later than the tenth day of the second month prior to the commencement of transportation (i.e., by October 10 for transportation beginning on December 1).
Phone Line Connection
An operational analog 24 gauge AWG interior/exterior telephone cable must be installed on the same side of the building where the natural gas meter is located and should have a four to six foot wire coil for interconnection purposes.
- We recommend that customers install a telephone network interface device along with the phone line to allow customers and National Grid to verify that the line is operational (has a dial tone)
- In the event that a phone line is either not installed or is non-operational when the National Grid arrives at the customer’s premise to install the telemetering device, the customer will be charged a standard service fee of $40. Additionally, the customer will be returned to the bottom of the installation queue.
A dedicated line is preferred for all customers, but not required, for medium and large customers.
For safety reasons, phone lines connected to telemetering devices should not be shared by a phone line connected to any emergency related equipment if an interruption to the operation of such equipment would pose a threat to public safety - i.e., fire or security alarms, emergency phone lines, back-up boiler equipment, etc.
Telemetring Equipment
Telemetry will be installed by the National Grid on a first-come, first-served basis
National Grid may stagger installations if the number of Business Choice customers requiring telemetry exceeds 200 per month. A month shall be a rolling thirty (30) day period from the tenth of one month to the tenth of the following month.
In the event that a phone is either not installed or is non-operational when National Grid arrives at the customer's premise to install the telemetering device, the customer will be charged the standard service fee of $40. Additionally, the customer will be returned to the bottom of the installation queue.
Customers who choose FT-1 transportation service assume financial responsibility for monthly telephone charges and phone line repairs associated with telemetering.
The customer will reimburse National Grid for standard telemetering equipment and associated installation costs at the rates listed below.
Telemetering Costs
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Repair Policies
In the event that the telemetering device fails, we will make an initial repair visit to the customer's location.
- National Grid will repair any faulty device at no charge.
- National Grid will advise the customer of any phone line problem. This initial assessment will be free of charge; however, the customer is responsible for repairing the line within twenty(20) days of the last call in date.
- Any subsequent visits for a phone line problem will result in the customer being billed for a standard service charge ($40).
- Repeated service calls for phone line problems associated with non-dedicated (shared) lines will result in National Grid requiring the customer to install a dedicated phone line for the telemetering device.
- If a phone line is non-operational for more than twenty days, the customer will be required to return to sales service on the first of the following month.
- The marketer will be contacted as soon as a telemetering problem is detected; National Grid and the marketer will agree on an estimated nomination amount to be used until the phone line and/or telemetry problem is corrected, pursuant to Item 7.0 of the General Terms and Conditions.
- Carefully review the attached “Telemetering Requirements for FT-1, Flexible Firm and NFT Service”
- When your phone line has been installed and is operational (has dial tone at the meter), contact Customer Contact Center 1 800 870-1664 to arrange for telemetry to be installed.
- When you call to arrange for installation, please have the following information available:
- Account number
- Facility location
- On-site, facility contact name
- On-site, facility contact phone number
- Is the phone line for the device dedicated or non-dedicated?
- Phone number of line
- Dialing sequence (how does the line dial out to National Grid?)
e.g., must dial 9 first - The dialing sequence is critical since the device will call National Grid on a daily basis.