F-1 Service: Telemetering Requirements General Requirements All Business Choice FT-1 transportation accounts require telemetry; customers will not be allowed to commence FT-1 transportation service until telemetry is in place and operational. Telemetry is operational when National Grid can receive daily usage information.

Customers must provide National Grid with the name and phone number of a facilities contact person who is responsible for maintenance of the phone line.

• Customers may submit a Transportation Service Application without having first installed a phone line, provided that an operational phone line is in place and we have been notified no later than the tenth day of the second month prior to the commencement of transportation (i.e., by October 10 for transportation beginning on December 1).

An operational analog 24 gauge AWG interior/exterior telephone cable must be installed on the same side of the building where the natural gas meter is located and should have a four to six foot wire coil for interconnection purposes.

Installation Specs

• We recommend that customers install a telephone network interface device along with the phone line to allow customers and National Grid to verify that the line is operational (has a dial tone)

Extra-Large and Non-Firm customers must install a dedicated phone line (telephone line not used for any other purpose).

A dedicated line is preferred for all customers, but not required, for medium and large customers.

For safety reasons, phone lines connected to telemetering devices should not be shared by a phone line connected to any emergency related equipment if an interruption to the operation of such equipment would pose a threat to public safety - i.e., fire or security alarms, emergency phone lines, back-up boiler equipment, etc. We will install on a first-come, first-served basis

Related Installation Policies

• National Grid may stagger installations if the number of Business Choice customers requiring telemetry exceeds 200 per month. A month shall be a rolling thirty (30) day period from the tenth of one month to the tenth of the following month.
• In the event that a phone is either not installed or is non-operational when National Grid arrives at the customer's premise to install the telemetering device, the customer will be charged the standard service fee of $40. Additionally, the customer will be returned to the bottom of the installation queue.

Customers who choose FT-1 transportation service assume financial responsibility for monthly telephone charges and phone line repairs associated with telemetering.

The customer will reimburse National Grid for standard telemetering equipment and associated installation costs at the rates listed below.

Diaphragm Meter and Rotary Meter without Corrector CMD device & Parts $315 Labor (1hour) $70 Total $385

Rotary Meter with Corrector 2 port CID device & Parts $570 Labor (1.5 hours) $100 Total $670 4 port CID device & Parts $650 Labor (1.5 hours) $100 Total $750

In the event that the telemetering device fails, we will make an initial repair visit to the customer's location.

Related Repair Policies

• We will repair any faulty device at no charge.
• We will advise the customer of any phone line problem. This initial assessment will be free of charge; however, the customer is responsible for repairing the line within twenty days of the last read received by National Grid.
• Any subsequent visits for a phone line problem will result in the customer being billed for a standard service charge ($40).
• Repeated service calls for phone line problems associated with non-dedicated (shared) lines will result in National Grid requiring the customer to install a dedicated phone line for the telemetering device.
• If a phone line is non-operational for more than twenty days, the customer will be required to return to sales service on the first of the following month.
• The marketer will be contacted as soon as a telemetering problem is detected; National Grid and the marketer will agree on an estimated nomination amount to be used until the phone line and/or telemetry problem is corrected, pursuant to Item 7.0 of the General Terms and Conditions.

Customer Checklist Carefully review the Telemetering Requirements for FT-1 Service

• When your phone line has been installed and is operational (has a dial tone at the meter), contact us at 401-574-2024 to arrange for telemetry to be installed.
• When you call to arrange for installation, please have the following information available:
  • Account number
  • Facility location
  • On-site, facility contact name
  • On-site, facility contact phone number
  • Is the phone line for the device dedicated or non-dedicated?
  • Phone number of line
  • Dialing sequence (how does the line dial out to National Grid?)
    e.g., must dial 9 first
  • The dialing sequence is critical since the device will call National Grid on a daily basis.