National Grid suspended gas service to 6,800 Newport and Middletown gas customers January 21st as a precaution due to a low transmission supply issue from our natural gas supplier. Updates on the multiple-day restoration effort will be provided here when available.
We have restored service to nearly 100% of impacted customers on Aquidneck Island. Only a few dozen remain who have either requested we come back later in the week or who we are still attempting to contact. For those in the area who haven't yet been restored, please call 1-800-870-1664 to schedule an appointment. We are aware that a number of customers may be seasonal residents that do not stay on Aquidneck Island in the winter. For those customers, we will be here to assist you whenever you return and are ready for restoration.
We cannot thank the people of Newport and Middletown enough for their kindness, patience and resiliency throughout this entire event. This was an unprecedented situation and we know the past week has been extremely challenging for all those involved. We could not have moved through the multiple phases of restoration as efficiently as we did if it were not for you. We also greatly appreciate the support and assistance from local and state officials who worked alongside us night and day in the restoration effort