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Aquidneck Island Gas Incident

National Grid suspended gas service to 6,800 Newport and Middletown gas customers January 21st as a precaution due to a low transmission supply issue from our natural gas supplier. Updates on the multiple-day restoration effort will be provided here when available.

We have restored service to nearly 100% of impacted customers on Aquidneck Island. Only a few dozen remain who have either requested we come back later in the week or who we are still attempting to contact. For those in the area who haven't yet been restored, please call 1-800-870-1664 to schedule an appointment. We are aware that a number of customers may be seasonal residents that do not stay on Aquidneck Island in the winter. For those customers, we will be here to assist you whenever you return and are ready for restoration.

We cannot thank the people of Newport and Middletown enough for their kindness, patience and resiliency throughout this entire event. This was an unprecedented situation and we know the past week has been extremely challenging for all those involved. We could not have moved through the multiple phases of restoration as efficiently as we did if it were not for you. We also greatly appreciate the support and assistance from local and state officials who worked alongside us night and day in the restoration effort

Below are the answers to some questions you may have regarding this situation:

National Grid will cover the following costs on a reimbursement basis, as long as they are directly related to the gas event at hand:

  • Reasonable lodging accommodation while gas service is unavailable
  • Reasonable meals while gas service is unavailable
  • Up to $250 per household for temporary heaters (i.e. space heaters, etc.)

Customers should keep receipts, file out this form and call 781-907-3930 or email us to start the process.

For any other claims customers may have, the same process should be followed and each will be handled on a case by case basis

We did attempt to contact impacted customers at the start of the re-lighting phase. If you are still without service and ready to be restored, please call us at 1-800-870-1664 to schedule an appointment.

For those customers who have winterized their homes or had their heating systems drained, you are encouraged to contact your trusted HVAC technicians in advance of the re-lighting process. We are unable to do re-lights if systems are not under normal operating conditions.

Yes. Restoring gas is a multi-step process and we do need access to your property twice. First, for those that had their gas service suspended, we will need to go to their homes and ensure the meter is turned off. If necessary we may need to access properties with a locksmith and law enforcement to shut off an inside meter.

Once we've shut off service and then restored it, we will need access to your property once more to relight gas appliances.

As always, if you smell gas in the house or suspect a leak in your home, you should call us or 911.  As every report of a gas leak is a potentially hazardous situation, we recommend you evacuate the premises and wait for authorities to arrive. Keep this in mind if you suspect a leak:
•    Leave the premise immediately.
•    Leave windows and doors as they are.
•    Do not touch any electrical or light switches, doorbells, phones or anything that could cause a spark such as any appliances or thermostats.
•    Do not turn any electrical equipment on or off.
•    Do not pull plugs from outlets.
•    Extinguish any open flames such as lit candles.
•    If you have a gas range or oven make sure the controls are turned off.
•    Do not smoke or light matches.