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Residential Deferred Payment Agreement

Payment Agreement Rules and Information 

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PLEASE READ THE FOLLOWING CAREFULLY BEFORE YOU SIGN THIS AGREEMENT.

  • National Grid is required to offer you a payment agreement that you are able to pay.
  • Normally, payment agreements require that you make a downpayment, pay your current bills on time and make an installment payment each month toward your arrears balance. If you can show that your present financial circumstances will not allow you to make such payments, we are prepared (where appropriate) to offer agreements that do not require a downpayment and with monthly installments as low as $10 above your current bill.
  • If a personal or telephone interview takes place, we may ask questions regarding your income, expenses and available assets. You would be required to provide such information and, if required, reasonable substantiation that the information provided is accurate.
  • Recipients of Public Assistance or Supplemental Security Income (SSI) may wish to consider contacting their local social services office, as they may be eligible for utility bill payment assistance.

After reviewing the specific terms of this agreement (stated below) if you feel you are not able to make the required payments—do not sign this agreement. If you have questions or wish to discuss the terms with a National Grid representative, call our Credit Department phone number.



Agreement Details






How payments will be made if you accept this agreement











Your downpayment and E-signed DPA will be due 10 calendar days from when your agreement was created (see above). All installment payments covered by this agreement, and all bills you will be receiving for current service charges while the agreement is in effect, must be paid by the due dates shown on the bills.

What happens if you do not make the payments

If you do not make any payment required by the terms of the agreement, we may insist upon full payment of all monies owed to us and take steps to shut-off service where legally permitted. Please contact us if the reason for not making payment is that your financial circumstances (income and expenses) have changed significantly due to conditions beyond your control. We will determine your eligibility for a payment agreement that considers your financial circumstances which may require no down payment and installments as low as $10 per month above current bills.

Assistance

If you wish to speak with a National Grid representative, please call our Credit Department phone number. If further help is needed, you may call the New York State Public Service Commission at 1-800-342-3377, 8:30 A.M. to 4:30 P.M., Monday through Friday, or by mail: New York State public Service Commission, Empire State Plaza, Albany NY, 12223

Budget Billing Option

If you wish to enroll in our Budget Plan, place a check mark on the line below. You can avoid the highs and lows of seasonal bills by spreading your projected energy costs into 12 predictable monthly payments. This plan pertains only to new bills you will be receiving and does not change the specific terms of the payment agreement.
If you have any questions, please call 1-800-642-4272, Mon-Fri, 7 a.m. - 7 p.m.
If you have any questions, please call 1-800-930-5003, Mon-Fri, 8 a.m. - 8 p.m.
If you have any questions, please call 1-718-643-4050, Mon-Fri, 8 a.m. - 8 p.m.

Acceptance of Agreement

Company acceptance: By this statement, National Grid verifies that the specific terms offered on this document are in acceptable agreement for payment of monies owing.

Customer acceptance: To indicate acceptance, type your name, complete the date field, and click ‘Submit’ below.

If you do not acknowledge and return the agreement (or contact us to discuss alternative terms) and a final termination notice is in effect, we will take necessary steps to terminate your service.



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