Everyone needs a little help sometimes. We have several programs to help lower-income families and customers needing special assistance meet their energy needs.
Serious Illness/Medical Emergency
If you or a member of your household cannot pay your energy bills due to a serious illness or injury (as certified by a physician), your service will NOT be shut off. For more information, please call the phone number listed on your bill.
National Grid has Consumer Advocates on Long Island who assist our low-income, payment-challenged, and special needs customers. On Long Island, customers can be referred to the Consumer Advocate for their area by calling 1-800-266-1923.
Peace of Mind Program for the Hospitalized
When you’re in the hospital, the last thing you need to worry about is termination of your energy service. This plan is for customers who are temporarily disabled due to hospitalization. We will extend the payment due date on your monthly bill by 30 days during your hospitalization. For more information, call 1-800-930-5003.
Project Warmth. The Warmth You Need Is Just a Phone Call Away
A community-based partnership between National Grid, local businesses, and not-for-profit agencies, Project Warmth helps Long Island families suffering from recent financial hardships. They will help those who qualify to meet their home heating needs, regardless of fuel type. For a referral to a Project Warmth, call 2-1-1 (or 1-888-774-7633) for United Way of Long Island’s Information and Referral call center or visit www.211longisland.org.
Home Energy Assistance Program (HEAP)
This federally funded program helps low-income households pay their energy bills. You do not have to pay back any money granted, but you do have to meet household income requirements to be eligible.
Please visit the New York State Office of Temporary and Disability Assistance to apply in your area, or visit New York State myBenefits, or call the HEAP hotline at 1-800-342-3009. You can also contact your local Department of Social Services.
Home Energy Affordability Team
Are you looking to manage your energy costs while also increasing the safety and comfort of your home? Beginning April 1st, the Home Energy Affordability Team will provide income qualified National Grid gas customers with a no-cost home energy assessment that may also recommend additional no-cost measures to improve the home’s energy use. To learn more, call 844-375-4328 (HEAT) or e-mail NGridLIHEAT@clearesult.com.
Energy Affordability Program – Income Eligible Bill Credit
On January 1, 2018, the Energy Affordability Program (EAP) replaces the Income Basic Service Charge Credit. No need to apply—the EAP is an automatic enrollment for HEAP grant recipients. EAP monthly bill credits are based on the customer’s HEAP benefit. HEAP benefits are structured in a way to ensure that the households with the lowest incomes and the highest energy cost receive the highest benefit. Income, energy cost, family size and the presence of a vulnerable household member, are all taken into account. Learn more and view the benefit tier breakdown.