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1 Important Alert(s)


Over the extended Memorial Day weekend, from May 22 through May 27, some of our regular services and bill payment options will be temporarily unavailable due to a system update.  As always, we’ll continue to respond to gas emergencies 24 hours a day. Thank you for your patience and understanding.

Gas Safety Newsletter - June 2023

We’re here to help.

We recognize the impact of rising costs on household budgets and that it may be difficult to keep up with your energy bills. We offer payment plans and assistance options for eligible customers. Learn more at or call us at 1-800-930-5003.

Stay safe. Call 811 before you dig.

It’s the season for outdoor projects — such as planting trees and shrubs or maybe putting in new fencing, a pool or a deck. Whether you’re doing it yourself or hiring a professional, always make sure to call 811 before digging. It’s not only the law but it could prevent loss of life, injury and property damage. 

NY811: Call 811 or 1-800-272-4480 or visit

Smell gas. Act fast.

Take action in a gas emergency. Protect yourself and your family by remembering these important safety tips: 
  • Get Out — All occupants should leave the house or building immediately. Please do not use the telephone or light switches for any reason.
  • Report a Gas Emergency — After leaving the house or building and reaching a safe environment, call 911 or our gas emergency number: 1-800-490-0045.
  • Stay Out — Please do not return to your home or building until National Grid tells you it is safe.

Use your senses to detect gas leaks. Gas leaks are often recognized by:
  • SMELL: Natural gas is odorless. A strong odor similar to rotten eggs is added so you can detect it fast.*

  • SIGHT: Outdoors you may see a white cloud, mist, fog, and bubbles in standing water. You may see blowing dust. Vegetation in the area may appear to be dying.

  • SOUND: You may hear an unusual noise like roaring, hissing or whistling.

* Odor fade: Because physical and/or chemical processes can cause loss of odorant, making it undetectable by smell, it’s important to not rely only on your sense of smell to be alerted to a natural gas leak.

Excess flow valve notification.

Customers may request installation of an excess flow valve (EFV), a safety device that slows the flow of natural gas in the event of a service line break. An EFV is not required for normal operation of your gas line. In fact, you may already have an EFV installed. There is a charge for this service. Certain conditions must exist for this installation.

For more information, you can email or call 1-877-MyNGrid (877-696-4743) to speak to a representative.

Request a service disconnection before major projects.

Leaving natural gas service connected during major renovation or demolition projects could pose a hazard, such as injury or property damage, or lead to future undetected leaks.

Before work begins, contact us for a service disconnection and to obtain the required application to disconnect gas service and remove the gas meter.

Be sure to specify that you require a disconnection, rather than a shutoff, which is only used during tenant/ owner transitions and not during major construction. 

Do not begin work until you receive a service line disconnect letter. Local municipalities often seek this before issuing a permit. An owner or contractor may apply for the letter on behalf of the property owner. The owner must provide an affidavit authorizing work.

There are fees associated with disconnecting and reconnecting gas lines. It’s the owner’s or contractor’s responsibility to obtain a disconnect letter.

To request a service disconnection application, call Customer Service at 1-800-930-5003.

Inspect your pipes regularly.

As a natural gas customer, it is your responsibility to maintain and let us know about any gas lines that begin at the outlet of the gas meter and extend either above or below ground on your property. Buried gas lines need special attention because they can corrode or leak if not properly maintained. We recommend that you periodically hire a professional plumbing/heating contractor or leak survey and corrosion expert. If unsafe conditions are found, you should have the pipeline repaired immediately.

Stay safe at home with alarms.

Installing different kinds of alarms throughout your home can provide added protection for you and your family year-round.
  • A carbon monoxide (CO) alarm sounds when this highly poisonous, colorless, odorless gas is present in the air.
  • A smoke alarm senses smoke, indicating a possible fire.
  • A residential methane detector signals methane in the air, indicating a gas leak. 

Be sure to follow manufacturers’ instructions for proper placement of these alarms and test them frequently.

Meter safety inspection reminders.

To ensure your safety, we are required by New York State law to periodically inspect natural gas meters and associated piping even when it is located inside. 

When you receive a notice that it’s time for your gas meter to be inspected, please respond right away to schedule a convenient appointment with our contractor Reconn at 1-888-802-1810. These no-cost inspections make sure all gas services are working properly and safely.


Utility Worker Safety Reminder:

State laws are in place to help protect utility workers while they are performing their job duties. Causing physical injury to, or assaulting, a utility worker is punishable by law, and penalties include potential jail time.

Multi-family, apartment or business complex owners please share. This is an important safety notice. Please have it translated. See “select language” link at

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Ver a ligação “selecionar língua” em Xem liên kêt “lu’a chon ngôn ngu’” tai