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Where can we help you today?
As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
Discount Rates on ElectricLow-income customers may be eligible for a discounted rate on electric service. To be eligible, you must be a National Grid customer and already enrolled in the benefit programs listed in the application form below, or enrolled in the Home Energy Assistance Plan (HEAP). To see if you are eligible and apply, fill out the Electric Discount Rate Application.
Energy Efficiency ServicesBased on your income level and household size, you may be eligible for no-cost energy efficiency services. It all starts with a no-cost Energy Assessment of your home to determine possible energy savings opportunities. You will receive energy efficient light bulbs, water conservation materials, and possibly a new refrigerator, freezer, heating system (or system repair or tune up), and/or window air conditioner if the existing appliance is determined to be inefficient. No-cost services may also include attic and wall insulation, weather-stripping, and air sealing of leaks. These services are available whether your home is heated with oil, natural gas, electricity, wood, coal, or propane. You can be a homeowner or tenant. To find out more, please call 1-866-537-7267.
Protection for Eligible CustomersIf cannot pay your bills due to financial hardship, your utility service will NOT be shut off for nonpayment if:
For more information, please call the phone number listed on your bill.
On Track ProgramAvailable to the customers in the former Boston Gas area only, this program provides financial assistance, budgeting, and deferred payment plans to help income-eligible customers get back on track with their energy bills. Call 1-800-503-5172 for more information.
Low-Income Home Energy Assistance Program (LIHEAP)This federally funded program helps low-income households pay their energy bills. In Massachusetts these funds are administered by the Department of Housing and Community Development (DHCD). To find out if you’re eligible, contact your local Community Action Program (CAP). If you have any questions about the LIHEAP program, please call the Massachusetts Heat Line toll-free at 1-800-632-8175 or visit the DCHD website.
State Federal FundsResidential Assistance to Families in Transition (RAFT)This program lends short-term financial assistance to low-income families who are at risk of becoming homeless and behind on rent, mortgage payments, or utility bills. RAFT also helps families who have to move but do not have enough money to pay a security deposit, utility startup costs, or first and last months’ rent. To learn more, contact your local Community Action Agency here.