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1 Important Alert(s)

Storm Alert

National Grid crews are deployed and assisting with damage and restoration efforts where conditions have been deemed safe. Our first priority is responding to emergencies, opening roads and restoring critical locations, such as hospitals and nursing homes. As always, safety is our biggest priority. Please remember to never touch downed power lines and always assume they are carrying live electricity. Downed lines should be reported at 1-800-465-1212 or by calling 911.

Get valuable business assistance during the pandemic

Small Business Webinar

Now Available! Presentation materials and audio recording of our small business webinar “What Small Businesses in Massachusetts Should Know Right Now”

> Listen Now to Webinar
> Download Presentation Material only

Topics to be covered include:

  • State and federal small business programs open NOW
  • Latest updates on unemployment insurance taxes, pending labor mandates, and more
  • Utility updates and opportunities from around the state

We’d love to hear from you! 

We want your feedback about this and future Small Business Webinars. We’re also always on the lookout for great small business success stories! If you have a success story or ideas you would like to share with your fellow business owners, let us know! We might include your business in a future small business webinar!

Give us your feedback and sign up to participate.

Here you will find information on bill payment options, plus state and local resources where you can learn about additional support.

Get back on track with $0 down and 0% interest

National Grid has a range of bill payment programs available to help you get your business through this pandemic. Learn more or call 800-322-3223 for electric.  

Answers to frequent questions

Are there any billing changes to accommodate businesses hard hit by COVID-19?
Yes. We temporarily suspended collections-related activities for businesses on March 13, 2020 to help ease any financial hardship the COVID-19 pandemic may have caused our customers.

Has National Grid resumed collection activities for businesses?
Disconnection notices for nonpayment resumed on September 24, 2020.

There is no retroactive interest or fees for non-payment during the pandemic, right?
. Retroactive interest, nonpayment fees, and late payment charges will remain on hold until further notice.

Can I cancel my enrollment in the DirectPay or Recurring Payments program?
Just call customer service at 1-800-322-3223.

Is National Grid doing anything else to help during the pandemic?
We have committed $500,000 to support these local aid organizations in Rhode Island, Massachusetts and New York:

  • United Way Rhode Island Crisis Fund
  • Rhode Island Good Neighbor Energy Fund
  • Boston Resiliency Fund
  • United Way of Central Massachusetts “We Care Fund”
  • Island Harvest, Long Island
  • United Way and other organizations in New York where we operate
Access state and local support for your business

We have assembled a list of organizations that are providing help to small- and medium-sized businesses. Opportunities are updated frequently, so check back regularly.

National Resources

Small Business Guidance and Loan Resources
Small businesses are encouraged to join health and government officials who are working to maintain the safety, security, and health of employees, customers and themselves.

Community Navigator Pilot Program
The Community Navigator Pilot Program will help small businesses in underserved communities with competitive grant awards from $1 million to $5 million for a two-year period. Applicants have until July 12, 2021 to submit their applications at

Federal Small Businesses Disaster Loan Assistance Program
Economic Injury Disaster Loans from the U.S. Small Business Administration are now available for small businesses and nonprofits that have been impacted by COVID-19.

Families First Coronavirus Response Act
Treasury, IRS and Labor departments have implemented COVID-19 related paid leave for workers. Tax credits will enable small and midsize businesses to quickly recover the cost of providing this leave. 

Federal Legislative Relief Efforts
Visit the U.S. Department of the Treasury - CARES Act for more information on the Coronavirus Aid, Relief and Economic Security Act.

COVID-19 Funding Options
A resource of private funding options to help small businesses. Browse options available nationally, or input a zip code to explore location-specific funding.

Restaurant Revitalization Fund
The American Rescue Plan Act established the Restaurant Revitalization Fund (RRF) to provide funding to help restaurants, bars, and other eligible businesses keep their doors open.

Shuttered Venue Operators Grant
The Shuttered Venue Operators Grant (SVOG) program provides emergency assistance for eligible venues affected by COVID-19.

Small Business Administration
This is a Summary of Coronavirus Relief Options available to small business impacted by COVID-19.

Paycheck Protection Program
This federal program provides direct incentives for small businesses to keep their workers on the payroll.

Economic Injury Disaster Loans and Loan Advance
This is economic relief for businesses that are currently experiencing a temporary loss of revenue. 
Note: Accepting new applications on a limited basis only for agricultural businesses.

SBA Pilot Loan Programs
SBA lenders can participate in pilot programs to quickly gain access to funds for disaster-related purposes while they apply for and await long-term financing.

SBA Debt Relief
This is financial reprieve for small businesses during the pandemic.

Hello Alice COVID-19 Business Resource Center
Prepare to get back to business with access to funding, e-learning guides, and mentorship.

These are loans for businesses impacted by COVID-19.


Local Resources

OSHA Guidance on preparing workplaces for COVID-19 (pdf)

Centers for Disease Control and Prevention
CDC - Guidance
CDC - Businesses & Employers

MA State Guidance
COVID-19 resources and guidance for businesses in MA

Emergency Microloan Program-North Central MA
Loans up to $20,000 to assist small businesses that need access to funding due to hardship stemming from the outbreak

Funding & Resources for Small Business During COVID-19 Crisis
List of COVID-19 funding opportunities and resources for NE businesses

Boston Financial Relief: A Handbook for Small Business Owners
A resource guide to support business owners in navigating the many capital programs at the local, state, federal, and private level

WorkShare is a program that offers a smart alternative to layoffs. Employees work reduced hours while collecting unemployment benefits to supplement their lower wages

Keeping you and our employees healthy

We are following strict procedures to help keep you and our employees safe from COVID-19, and we appreciate your cooperation in helping minimize the spread of the disease.

Answers to frequent questions

Do all employees follow CDC recommendations?
Yes. Our employees are required to strictly follow CDC recommendations intended to protect themselves and our customers from COVID-19.

If service providers need to enter our premises, do you have special procedures?
Yes. When visiting your home or business, our field employees will:

  • Decline to shake hands
  • Wear disposable gloves to prevent contact with possible contaminated surfaces.
  • Ask every person to remain at least 6 feet away at all times.
  • Ask that anyone on your premises who is or may be ill to remain in a separate room.


Are your field workers taking any other special COVID-19 precautions?
We have implemented measures that include:

  • Washing hands and using sanitizer
  • Avoiding touching mouth, nose and eyes
  • Keeping a safe distance from anyone self-quarantined or sick
  • Staying home if they are sick


Do you have special rules in place to help protect other employees?
These practices support the health of all our employees:

  • Limit meetings with external visitors
  • Restrict travel except for critical activities
  • Stop all international business-related travel
  • Increase the level of cleaning and disinfecting at all our facilities


Are there any special precautions I should take?
If you are quarantined or sick when you call for service, please tell us in advance. We have special procedures so we can continue providing essential services even though you may be ill.


Hurricane Safety and COVID-19

It is particularly important to plan during the COVID-19 pandemic for hurricane season, June 1 — November 30. Have plenty of masks available and ensure you’re prepared with an evacuation plan that includes ways to maintain physical distancing to protect yourself and others.

These helpful links provide detailed information and special COVID-19 pandemic instructions for keeping yourself safe during a hurricane:

We’re providing as much service as we can during COVID-19

Our first priority is providing safe and reliable energy. If you need service, our crews and contractors maintain social distancing and wear protective equipment.


Answers to frequent questions

Is National Grid ready for the impact of the illness and the shortage of materials it can cause to operations?
We have comprehensive emergency response plans to keep the lights on and the gas flowing.

Will National Grid crews be working in the field during the pandemic?
It is absolutely critical that we maintain the reliability of our energy infrastructure. We will follow strict health and safety guidelines as we continue projects that are essential to maintaining safe, reliable energy for the region.

Are some services not affected by the pandemic?
Yes. Services that remain unaffected include:

  • Emergency response for outages, downed power lines and gas leaks. If you smell gas, please leave the area immediately and call us from a safe location.
  • Regular electricity and gas service will continue, and we do not anticipate any service disruption.
  • Customer-requested service such as turning on or off gas and electricity when you move and installing or relocating gas and electricity services and meters.
  • Regular billing and payments will continue, and we encourage you to manage your National Grid accounts online.
  • Payment assistance is available for customers who are struggling to pay their National Grid bill. Contact us immediately if you need assistance.


Are some services you provide on hold?
Non-emergency work that requires us to enter your home or business such as service transfers, upgrades, and meter reads, and exchanges will only be performed with your permission or request.

Is National Grid prepared for events like these?
We plan for events such as storms and other natural disasters; cyber and physical attacks; and “high absenteeism” events like a health emergency or pandemic.

Save money on your cost of energy during the pandemic

National Grid has a number of energy efficiency solutions that can help your business save on energy costs. Learn More 


Answers to frequent questions

Are you able to do virtual energy audits for small businesses?
We are now using smart phones and digital devices to audit small businesses.

May I now schedule — or reschedule — an on-premise visit?
Our on-premise program has resumed, and site visits have been rescheduled.

Have you been processing rebate and financing applications?
. We will process rebate and financing applications as we receive them.

Has incentive payments processing for completed projects resumed?
Incentive payments will be processed for completed projects if the documentation has been submitted electronically.

Have on-premise energy efficiency services restarted?
On-premise energy efficiency services with our vendor partners has resumed.


Energy efficiency during the pandemic

Using energy wisely is now more important than ever. Our energy efficiency representatives are available to help you plan new projects that are energy smart and better for business. Learn more at Open up to new possibilities.

Tips for reducing energy use during temporary closures:

  • In vacant zones, shut down systems including compressed air and lighting
  • In unoccupied buildings minimize HVAC and close blinds and windows
  • Turn off water heaters or lower them to a minimal temperature
  • Consolidate and shut down empty refrigeration systems
  • Unplug devices that may draw power even when they’re shut off


Protect yourself from scams

Scams are on the rise. Beware of unsolicited callers claiming to be National Grid who attempt to collect past due balances, offer extraordinary savings on your bill, or threaten to disconnect your service.

Company Communications

Check here for our bill inserts, customer email and latest news.

Stay connected — register your email

Make sure we can get important information to you fast by registering for an online account. If you’re already registered, sign in to make sure your email is correct.

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