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Where can we help you today?

1 Important Alert(s)

Storm Alert

9:00 AM Update
More than 99 percent of our customers across New England have power, but for those impacted by this week's storm we still have thousands of National Grid and contractors that are working on restoring their power. We will continue to work on restoration through the day and night. We know the inconveniences that power outages cause and we are continuing to work as quickly as possible while keeping safety a number one priority. Restoration times will be refined on this site.

Business Assistance during COVID-19

In these uncertain times, staying connected is even more important. Here you will find information on bill payment options, energy efficiency products and services, and state and local resources where you can find additional support.
  • Make sure you’re receiving all the financial assistance you’re eligible for. To get you started, we’ve pulled together a list of available federal and state resources that may be helpful. Connect with Resources.
  • If COVID-19 is impacting your ability to make your utility payments, we can help. We’ve revised our payment plans and terms for small business, and our call center agents will be happy to discuss them with you.  Call us at 1-800-322-3223.

Ways to Stay Safe

Keeping safe during these challenging times - let’s see how we can help.

Help With Payment

Not sure you can pay your next energy bill? Let’s see how we can help.

Ways to Save

During these challenging times, let’s see how we can help.

Connect with Resources

Find ways to connect with assistance during these challenging times. Let’s see how we can help.

Energy Efficiency Tips & Programs

Find easy ways to save through energy efficiency and available programs during COVID-19.

Note to Our Vendors

Due to the COVID-19 pandemic, many towns and villages have and may cease witnessing gas pressure tests for the foreseeable future. Before removing a customer’s existing heating equipment, please check with the appropriate town or village to make sure they will be available to witness the gas pressure test for the new natural gas equipment installation. This is a critical step, as National Grid will continue to follow all town requirements involving new gas service, meter and activation requirements. We appreciate your cooperation.

Stay Informed

We appreciate your patience during this time and ask you to visit this page regularly for National Grid updates.
We also encourage you to stay safe and informed by visiting the Centers for Disease Control and Prevention website.

Stay connected — register your email

Make sure we can get important information to you fast by registering for an online account. If you’re already registered, sign in to make sure your email is correct.

Massachusetts Electric customers

Massachusetts Gas customers

Protect yourself from scams

Scams are on the rise. Beware of unsolicited callers claiming to be National Grid who attempt to collect past due balances, offer extraordinary savings on your bill, or threaten to disconnect your service.

Company Communications

Check here for our bill inserts, customer email and latest news.

COVID-19 and Your National Grid Service

Find out which services we will continue to provide and which we are temporarily pausing.