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Customer Service
(English & Español):

1-800-322-3223
Monday-Friday, 7:00am-7:00pm

Hearing/speech impaired customers may call 711.

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Report a Gas Emergency

Call 1-800-233-5325 or 911
24 hours a day, every day.

Report a Power Outage

Report online or call 1-800-465-1212
24 hours a day, every day.

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General Correspondence:
National Grid
P.O. Box 960
Northborough, MA 01532-0960

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742

FAQs

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  2. Where is my access code?
  3. I forgot my Sign-In ID and/or password and I can't sign in to my account.

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