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National Grid crews are deployed and assisting with damage and restoration efforts where conditions have been deemed safe. Our first priority is responding to emergencies, opening roads and restoring critical locations, such as hospitals and nursing homes. As always, safety is our biggest priority. Please remember to never touch downed power lines and always assume they are carrying live electricity. Downed lines should be reported at 1-800-465-1212 or by calling 911.
Every National Grid bill gives a breakdown of exactly what you are being charged. Review this sample bill and compare it to your own.
The top of your bill shows your name, service address, billing period, account number, amount due and due date.Account balance lists any previous balance due, payments received, date paid and your current charges.This section lists National Grid contact information, correspondence address, electronic payment address and the date the bill was issued.Delivery services lists your current charges for delivering energy from your supplier to your service address.This section shows your energy usage history graph.This section shows your account number, the due date and the total amount due.
This section features additional information including definitions of terms used in your bill and payment information.