Massachusetts customers have two separate accounts for their gas and electric service, with two separate logins. We realize this is a source of some confusion, and we are exploring long-term solutions to unite the accounts, but in the meantime you will need to log into each account separately.
If you are on the Massachusetts Electric site and want to switch to the Gas site, click on the “Switch to Gas” link on the top of our site. Or if you are on the Massachusetts Gas site and want to switch to the Electric site, click on the "Switch to Electric" link on the top of our site.
To access your electric bill:
Doublecheck that you are on the correct site by looking for the “Massachusetts Electric” heading in the top left corner of the page.
If not, click the “Change Location” link to switch to Massachusetts Electric. To access your electric account, sign into your account with your *email address*.
To access your gas bill:
Doublecheck that you are on the correct site by looking for the “Massachusetts Gas” heading in the top left corner of the page. If not, click the “Change Location” link to switch to Massachusetts Gas. To access your gas account, sign in with username (it can’t be an email address).
Note: An access code is only provided to gas customers in Massachusetts and Metro NY (Queens, Brooklyn, and Staten Island). All other customers are not required to provide an access code when registering online.
There are a few options to locate your access code. Please try one of the following:
If you still cannot find your access code, please contact our Customer Service team.
An access code is only required from Massachusetts Gas and Metro NY(Brooklyn, Queens, and Staten Island) Gas customers. If you are neither but are being asked to provide one, you may be on the wrong site. Doublecheck the correct region appears in the top-left corner of the National Grid homepage. If not, click on the “Change Location” link below the region.
If you are a Massachusetts Gas or Metro NY Gas customer and continue to have difficulties locating your access code, please review the above FAQ.
If you are an electric customer:
Reset your password here. You will be asked to provide your e-mail address/sign-in ID followed by a security question. When you answer correctly, you will be able to reset your password.
Reset your sign-in ID here. You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.
If you are a gas customer:
You are currently on the Massachusetts Electric site, if you want to reset your gas account password or user ID, please switch to the Gas site by clicking on the "Change Location" link on the top of the page.
Our Customer Service Department is here to help. Please call us at 1-800-322-3223,
Monday–Friday, 7:00am to 5:00pm.
For gas leak and gas emergencies, call 1-800-233-5325 or 911 immediately.
For power outages, please report outages online or call 1-800-465-1212.
Emergency support is available 24 hours a day, every day.
If you would like to report a problem with a street light please call our Customer Service Contact Center at:
1-800-322-3223 Monday - Friday, 7:00 am - 5:00 pm
There are a number of variables that can cause your energy bill to fluctuate each month. Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.
If you manage multiple accounts registered under your web profile, you can unlink/remove an account by:
Note: Accounts enrolled in paperless billing or any automated payments must be de-enrolled from these programs before the account can be unlinked from the profile. You can de-enroll from your Account Settings page.