Skip to main content Skip to main navigation
Choose a Region

Welcome to our MA Gas Home site.

We're not sure if this is right. If you confirm where you use our services most, we can tailor our site to your needs.
Note: If you've told us more than once your browser could be blocking cookies. Click to learn more about cookies

Select Your Region

Where can we help you today?

Balanced Bill

How to Read Your Bill

Every National Grid bill gives a breakdown of exactly what you are being charged. Review this sample bill and compare it to your own.

Page   1 | 2 

Page One

Balanced Bill - Page 1Your account number is unique to your premise. If you are a National Grid customer with multiple premises, each premise has its own unique account number. Treat your account number as confidential information.This is the potential date that your meter will be read. The day when your meter is read marks the end of a billing period and the beginning of a new billing period. A billing period typically ranges from 27 to 33 calendar days.The number of days within your service period can affect your current charge. Also, the weather/temperature can affect your bill amount. Watch this video to see how.An Actual or Estimated Read is based on our ability or inability to obtain a read off of your meter. Estimated read is based off of the average usage for the same period last year.This is the total quantity of gas you used within the billing period. Note: Gas is measured in "therms".This section lists the payment programs you are enrolled in and your monthly payment. At the beginning of your Balanced Billing plan your monthly dollar($) amount is determined based on the previous year's usage at your premise. At the end of your plan (12th month), we compare how much you actually used, to how much you paid. If our records show that you overpaid, the excess amount will be credited to your National grid account (this can be refunded to the customer or applied to next bill). If records show that you underpaid, you are responsible for the difference. Visit our Ways to Save section for tips on how to save.Based on your region, your plan is reviewed every 3 to 6 months. This is to make sure that you are not being billed too much or too little. That way, there are no surprises at the end of the year. This is the dollar($) amount owed to National Grid. With balanced billing, the dollar($) amount due is always the same as the "Balanced Billing Amount" in the section below. What are my payment options?DO NOT PAY this dollar($) amount. This is how much you actually consumed for the month. In other words, if you were not enrolled in Balanced Billing, this is what you would have paid for the month.This is the dollar($) amount that you have been billed for so far since you have been on a Balanced Billing plan.This is the difference between what you have paid so far, and what you have used so far. NOTE: If our records show that you have consumed below your monthly average, the statement will read "Amount Due Company". On the other hand if our record show that you have consumed above your monthly average, this section will read "Balance in your favor".