We Heard You Loud and Clear
You let us know our website needed improvement, and we agreed.
Inspired by your feedback, we went to work designing a better site for you. That means easier payments, a powerful site search, and multiple ways to get in touch. Explore what the new NationalGridUS.com has to offer!
No, you don't need to update anything. Any payment plans you were enrolled in are still active.
We are working on uniting Massachusetts Electric and Gas into one website, but for the time being, they are still two separate websites with separate logins. To switch from the Massachusetts Gas website to the Massachusetts Electric website (or vice versa), click on the "Change Location" link found at the top of our site.
Absolutely! Your past usage details and bills are still accessible from your account once you login.
In addition to reviewing the feedback we get though our usual customer service channels, we regularly survey website visitors to better understand their needs and pain points.
We enlisted customers in multiple rounds of testing throughout the planning and development phases of the new NationalGridUS.com to ensure we delivered on our promise of a better customer experience every step of the way.
This redesign is just the beginning of many online improvements, so please continue to share your feedback with us using the blue feedback tab located to the right side of your screen.
If you're unable to find something you need, we recommend using our new site search, located in the top right corner of our site. Enter in a keyword or phrase and we'll find it for you!