Where can we help you today?
National Grid continues its commitment to connect customers with their energy needs today while leading in the creation of a 21st century electric distribution network for tomorrow. This requires constant investment in the infrastructure and resources it takes to move energy from its source to our customers’ doors – everything from poles to wires to the trained and qualified crews who maintain the network during blue skies and storms.
We recover the cost of doing business through distribution rates. The base distribution rates – in the delivery services section of the bill – that we charge customers have been static since 2016 and are based on the company’s costs incurred during 2014/2015, despite a rise in the cost of doing business.
In November 2018, we filed a rate case with the MA Department of Public Utilities, which reviewed our proposal for 10 months before issuing a decision September 30, 2019.
The decision supports a number of initiatives in safety, reliability, customer expectations and clean energy technologies.
New rates go into effect November 1, 2019. We currently estimate that the typical residential electric customer will see an average bill increase of approximately 2 percent.