Contact National Grid | Metro NY
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Account Questions/General Support

Report Energy Theft

Call Us

Customer Service
(English & Español):

1-718-643-4050
Monday-Friday, 8:30am-5:00pm

Hearing/speech impaired customers may call 711.

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Report a Gas Emergency

Call 911 or 1-718-643-4050.

Emergency support is available
24 hours a day, every day.

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Mailing Address:
National Grid
One Metrotech Center, 16th Floor
Brooklyn, NY 11201

Payments Only:
National Grid
P.O. Box 11741
Newark, NJ 07101-4741