We use SSL (or Secure Sockets Layer) as our primary form of security protection. A Secure Sockets Layer is a protocol that hides the information sent between the browser and server. An SSL-enhanced browser uses encryption to scramble the transferring data you send to a website into randomized characters for decoding. This is the industry standard for encrypting digital communications between any two points across a network.
Most browsers will illustrate that you are entering or leaving a secure area by presenting a dialog box. However, most browsers also give you the option of turning off the dialog box display.
When on a secure page, you will see the lock icon on the bottom of your Internet Explorer or Netscape web browser. Other browsers have different ways of displaying this information.
While we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect from our customers, including the information we collect on our site and in our app, the transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of any data sent to us electronically, and the transmission of such data is therefore entirely at your own risk.
Information We Collect and Use of Your Information
We use order forms which allow customers to request information and apply for services. When applicable, we collect personal contact information (such as your e-mail address and home address). This information is used to answer your questions, solve your problems, and provide interactivity. We do not provide this information to any other parties. Additionally, we may collect:
- Information that you provide directly to us, such as your customer agreements or other forms, including on our site or app (for example, to contact us through the site, you must provide your name and e-mail address).
- Information provided to us when you communicate with us for any reason.
In addition to using this information to provide services to you, we may use this information to provide third parties with de-identified statistical information about the users of our site and app, and to monitor and conduct an analysis of our site and app traffic and usage patterns.
By submitting a telephone number to us you agree that a representative of National Grid can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent to telephone contact is not an obligation to receive any of our services.
A cookie is a small text file that is stored on your device. We use session ID cookies and persistent cookies on our site and in our app. A session ID cookie is temporary. Once you close your browser, the cookie terminates. A persistent cookie is stored on a device’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser “help” file directions.
On our site and in our app, cookies are not used to invade the privacy of Internet users. We do not track our users across websites or across time.
Our cookies are used to improve the user experience. Persistent cookies enable us to track site and app usage patterns and analyze trends in the aggregate data reports. This helps us to make www.nationalgridus.com more useful to visitors. If users reject this cookie, they will continue to have full site and app access. This cookie does not include any personally identifiable information.
We do not use flash cookies. Flash cookies are small pieces of information stored and accessed by Adobe Flash.
Disclosing your Information
Because protecting your privacy is important to us, National Grid does not sell, trade, rent, give or distribute information about you to any third party. However, where applicable, we may disclose your personal information to any affiliated business entities to provide products and services to you.
We may also disclose your personal information to third parties:
- Where we sell any or all of our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger.
- Where we are legally required to disclose your information.
- When we are contractually obligated to disclose your information.
Links to Third Party Websites
Our site and app provide links to other pages on the Internet. Please be aware that we are not responsible for the privacy practices or the content of such websites. When you leave our site or app, we encourage you to read the privacy statements of each website that collects personally identifiable information.
We also contract with vendors to provide enhanced customer information through the Internet. These third-party websites are not under the control of National Grid, and we are not responsible for their contents. These websites have separate privacy and data collection practices, independent of National Grid. We are not responsible or liable for these websites’ independent practices, policies or actions. If you provide any personal information while visiting these websites, you are solely responsible, and do so at your own risk.
“Educational support” is a section of www.nationalgridus.com that includes links to external websites containing information directed at educating children about energy use and safety. Please see the section above, “Links to Third Party Websites.”
www.nationalgridus.com will not collect information that would let us or anyone else contact or personally identify children under the age of 13.
www.nationalgridus.com will not use “cookies” to collect information for contact or identification purposes of children under the age of 13.
www.nationalgridus.com will not allow visitors to publicly post or otherwise send information that would let anyone contact or personally identify children who are under the age of 13.
www.nationalgridus.com will not promise special games, prizes or other offers as a way to try to get information from children under the age of 13 or to encourage children under the age of 13 to take part in activities on our site or in our app.
Under no circumstances shall children under the age of 13 submit personal information to our site or app. We are not liable for any damages that may result from a user’s misrepresentation of age.
For personal information of individuals that National Grid receives from the European Union, National Grid has committed to handling such personal information in accordance with the
EU data protection laws. For personal information transferred from the EU, National Grid utilizes the European Commission’s standard contractual clauses commonly known as “model clauses.” These model clauses are contract templates developed by the European Commission as a mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe.
Please note that the model clauses will apply to the extent there is not another legal basis in place to validate the transfer of personal data from the EU to the U.S.
To learn more about the EU’s model clauses, please visit http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm.
National Grid has further committed to refer unresolved complaints regarding personal information of individuals that National Grid receives from the European Union to JAMS Mediation and Arbitrators (“JAMS”), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com for more information or to file a complaint. The services of JAMS are provided at no cost to you.
National Grid makes no guarantee, warranty or representation, express or implied (including implied warranties of merchantability and fitness for a particular purpose), with regard to the accuracy, completeness, usefulness, timeliness or suitability of the information being provided on our site or in our app.
It is expressly understood and agreed that neither National Grid nor its directors, officers, employees or agents shall assume any liability or responsibility for any damages or claims resulting from any use or disclosure of the information being provided on our site or in our app.
For more information regarding online privacy issues, please visit the Federal Trade Commission homepage at http://www.ftc.gov.
We offer various ways that you may contact us online regarding queries, comments, requests or complaints—by e-mail or online forms. Please note that while we are in the process of answering your questions or fulfilling your request, information you submit to us may be seen by various people in National Grid. If you decide to send us personally identifying information—for example, in an e-mail containing a question or problem—we will only use this information to help us solve your problem or answer your question. If you have any questions about this privacy statement, please contact us.
175 East Old Country Rd
Hicksville, New York 11801
Effective Date: May 18, 2018