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When contacted by a person claiming to represent National Grid, always verify their identity to protect yourself against scams.

Over the past few years, National Grid’s Customer Contact Center continues to receive calls from residential and business customers who were contacted by phone or in person by individuals who claim to be from National Grid and who advise the customers they have a past due balance on their utility bill. Similar scams have been reported by utility customers across the U.S.

If you believe you have fallen victim to a scam, contact National Grid and report the scam to your local law enforcement officials and the Attorney General’s office immediately.

To help protect yourself against scams, we encourage you to verify you are speaking with a National Grid representative. One way to do this is to ask the representative to confirm the last five digits of your National Grid account number, which they should always have.

National Grid urges customers to be cautious of scammers and offers the following tips: