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Outages Currently Unavailable

Online outage reporting is currently unavailable due to a billing system update.

To report an outage, please call Customer Service at the numbers below:
Massachusetts electric customers: 1-800-465-1212
Upstate New York electric customers: 1-800-867-5222

We apologize for the inconvenience.

To check the status of an outage, please view the outage map:

New York Customers

Massachusetts customers