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Steps for Electric Service

Upstate New York

Step 1: Provide the Information

  • First view our Service Territory Map to determine the availability of electric service in your area.
  • Determine the size of service you’ll need—either 100 amp, 150 amp, 200 amp or 400 amp.
  • Determine the type of service you want—underground or overhead.
  • If you will be heating with electricity, determine the total square footage of the area to be heated.
  • Determine the date you would like electric service to begin.
  • Fill out the new service order form for Electricity (pdf). Be prepared to provide the following information:
    • Your name, mailing address, phone number and daytime contact information
    • The address where electric service is to be delivered and specific directions, including the nearest intersection
    • The name, address and telephone number of your electrical contractor, if you are using one
    • The specifics about type and size of service as defined above
    • The date you would like electric service to begin

Step 2: We’ll Do Our Work

  • Determine where the service will be connected to your home (for new service).
  • Provide you with a “Certificate of Compliance to Minimum Insulation Standards.” (This only applies if you are converting a home to electric heat.)
  • Identify the owners of property on which we’ll need rights-of-way and prepare the legal documents for same. (The responsibility to have these documents properly executed is yours).
  • Schedule service hook-up to your house, after the receipt of an approved inspection certificate.

Step 3: Do Your Work

  • Complete the electrical wiring.
  • Choose an authorized inspection agency (pdf) and get an application for electrical inspection. (Your local municipality can supply a list of authorized inspection agencies and an application form.)
  • Provide us with a completed “Certificate of Electrical Inspection” from the authorized inspection agency.
  • Provide us with a completed “Certificate of Compliance to Minimum Insulation Standards,” if you are converting an existing home to electric heat.
  • Provide rights-of-way for our facilities, as required.
  • Pay any charges that might be required by National Grid. (The inspection agency will charge a fee for its service.)

Licensed electricians or individuals with qualifications as outlined in the National Electrical Code (NEC) now have the option to disconnect and temporarily reconnect a residential overhead service on the customer side of the service point in lieu of scheduling multiple appointments for National Grid to perform the work. To do this, the following conditions must be met:

  • Residential overhead service of 200 amp or less.
  • The point of attachment is accessible from the ground by a ladder.
  • There is no change in the point of service location.
  • Temporary connections can be made on the customer’s side of the service point after the upgrade has been completed.
  • Service drop maintains minimum clearances per the NEC and our ESB 750 Specifications for Electrical Installations (pdf) as amended by subsequent Errata and Revisions (pdf).

Step 1: Provide the Information

  • Determine if the scope of work meets all conditions noted above.
  • Determine who will perform the scope of work. For example:
    • National Grid disconnects and reconnects
    • Customer disconnects and National Grid reconnects
    • Customer disconnects, reconnects and resets meter.
  • Gather information about the existing service (triplex, open wire, service size, meter number, one phase/voltage)
  • Determine the scheduled completion date. Please be sure to have the work completed within two weeks of the application date.
Please note:
  • No work can begin without a returned, signed copy of these forms.
  • Incomplete forms will be returned.
  • The homeowner and electrician assume all risk resulting from performing their own disconnect/reconnect.
  • Homeowners and others have the right to work on residential electrical equipment in jurisdictions where electrician licenses are not required. In doing so, they assume personal responsibility for their knowledge, ability and safety.
  • Persons performing residential electrical work under this Company-approved process are required to attest in writing that they are NEC-qualified*.

*The term, “NEC-qualified person(s)” will be used in all documents relating to this policy. This term is defined in the current edition of the NEC as. “One who has skills and knowledge related to the construction and operation of the electrical equipment and installations and has received safety training on the hazards involved”.

Step 2: Do Your Work

We will return your Disconnect/Reconnect form with a work order number. This constitutes written permission for the individual with qualifications outlined in the NEC to temporarily remove the meter to modify the service entrance:

  1. The service entrance conductors on the customer’s side of the service connection can be cut by the person with qualifications outlined in the NEC.
  2. The seal on the meter can be broken, and the meter removed and secured.
  3. Once the service is de-energized, work may begin on the customer-owned premises wiring and equipment.
  4. Be sure to leave sufficient length on the individual service entrance conductors to allow them to reach the existing service connection and create a sufficient drip loop according to ESB 750 Specifications for Electrical Installations (pdf) as amended by subsequent Errata and Revisions (pdf).
  5. Choose an authorized inspection agency (pdf) and get an application for electrical inspection. (Your local municipality can supply a list of authorized inspection agencies and an application form.)
  6. Following the electrical inspection, install the meter in the new channel and secure it with a nylon wire tie as illustrated in this Disconnect/Reconnect Form Diagram (pdf).
  7. Finally by the person with qualifications outlined in the NEC, make temporary connections to the remaining piece of each service conductor utilizing Anderson LC-51-C-XB or LC-52-C-XB connectors or equivalent parallel groove connector, insulated with Anderson PTC 51 or 52 or equivalent plastic cover or black electrical tape.
    • Please note, this Company-approved process does not permit the customer to have an un-metered service. The meter shall be re-installed in the new (or existing) meter socket prior to carrying load.
  8. Finally, please call 1-800-664-6729, Option 3 to schedule the permanent reconnection to the new service entrance conductors. The connectors shall be left at the work site for retrieval by the owner or their contractor.

Step 3: We’ll Do Our Work

After we receive an approved inspection certificate, we’ll schedule the permanent reconnection.

Massachusetts and Rhode Island

For residential property projects (i.e. a single home), please initiate a work request using the Work Request Form (Rhode Island / Massachusetts).

Step 1: Start the Work Request Process
  • To begin the work request process, please complete the Work Request Form (Rhode Island / Massachusetts). After you submit this form, you will receive an email confirming that it was received.
  • Within two business days, you will receive a Work Request Number. Please use it when referencing your project. Be sure to use this number when obtaining a permit from your local municipality.
  • Your project will be assigned to a company representative who will contact you within ten business days and determine whether a site visit is required. If you receive a Work Request Number but have not been contacted by a company representative within ten business days, please contact your local Energy Solutions Services (Rhode Island / Massachusetts) Office. Be sure to provide your Work Request Number.
Step 2: Provide Project Information
  • You will be required to complete and provide the following:
  • Please note that new service installations and easement preparation, depending on their complexity, can require several weeks to several months of lead time for design, equipment procurement, and work scheduling. We cannot begin our Electric Service Design Phase (Step 3) until we have received all of the information requested above.
  • Submit any Order of Conditions or Notice of Intent documents indicating any environmental issues relating to the property.
  • Review our Line Extension and Construction Advance Policy for Commercial, Industrial and Existing Residential Customers (RI) or Line Extension Policy for Commercial and Industrial Customers (MA) which includes our respective financial responsibilities for line extensions.
Step 3: Electric Service Design Phase
  • We will design your new service based on our engineering standards.
  • After it has been designed, you will receive a letter including:
    • Notification of construction fees, if any, for which you are responsible. These fees, known as a "construction advance", will be invoiced separately and payment must be received before we can schedule your project for construction.
    • Two copies of a Service Agreement detailing the type of electrical service being installed. Both copies of the Service Agreement must be signed and returned to us before your project can be scheduled for construction.
  • After we have completed the design for your new service, we will schedule a pre-construction meeting to review the design, material specifications and construction responsibilities with you.
  • We will prepare the easement document based on the information you provide on the Easement Application Form (Massachusetts / Rhode Island) (pdf) and send it to the legal property owner along with the final design sketch. We cannot schedule your project for construction until the easement document is signed, notarized, and returned to us.
Step 4: Construction and Inspection
  • You will receive an electrical design drawing from us depicting the new electrical service installation.
  • You are responsible to supply and install all equipment according to our Electric Service Information & Requirements (The “Green Book”).
  • For 15kV class, three-phase service installations (typically those services requiring a pad-mounted transformer and primary cable) and Underground Residential Developments, these requirements may be supplemented by construction standards supplied by a company representative.
  • Our trench inspector must inspect and approve the work before you backfill the trench. You must call us at least three days before needing the trench inspected. Before concrete is poured, you must call three days in advance for the inspection of the transformer foundation and the ground grid.
  • Do not pull secondary conductors until the transformer has been delivered.
  • It is your responsibility to obtain a municipal wiring inspection for your secondary electrical work. The municipal wiring inspector must report the approval to us by calling 1-800-375-7405 and referencing your project’s Work Request Number. Your service cannot be energized until we have been notified by the municipal wiring inspector that the secondary electrical work has been approved.
Step 5: We’ll Perform Our Work
  • When the above steps are completed, we will schedule our work for installing and energizing your new service or service upgrade.
  • Please note that scheduling and completing our work depends on factors such as weather, workload, equipment availability, and job complexity.
  • Please remember that work can only be scheduled after the following have been received:
    • Construction advance payment, if required
    • Signed Service Agreements
    • Signed and notarized easement, if required
    • All necessary inspections.
  • We will notify you if a security deposit is required.

To help you complete these steps, please use our Commercial or Industrial Facility Checklist (pdf).

Step 1: Start the Work Request Process
  • To begin the work request process, please complete the Work Request Form (Rhode Island / Massachusetts). After you submit this form, you will receive an email confirming that it was received.
  • Within two business days, you will receive a Work Request Number. Please use it when referencing your project. Be sure to use this number when obtaining a permit from your local municipality.
  • Your project will be assigned to a company representative who will contact you within ten business days and determine whether a site visit is required. If you receive a Work Request Number but have not been contacted by a company representative within ten business days, please contact your local Energy Solutions Services (Rhode Island / Massachusetts) Office. Be sure to provide your Work Request Number.
Step 2: Provide Project Information
  • Complete the Residential Development Request for Electric Service Information Form (pdf).
  • Complete an Easement Application Form (Massachusetts / Rhode Island) (pdf). Please provide copies of the deed (including book and page), assessor’s map, and, if applicable, mortgage and Order of Conditions or Notice of Intent, indicating any environmental issues relating to the property. Also include copies of covenants, restrictions, rights of way, as well as all pertinent trust or partnership paperwork.
  • Please provide one Autocad copy and one hard copy of the plot plan approved by the municipality, with plan book number and plan number. Please provide documentation of the municipality’s approval. Autocad file can be emailed.
  • Review our Line Extension Policy for Residential Development (Rhode Island / Massachusetts) which includes our respective financial responsibilities for line extensions. If streetlighting is required by the municipality, a letter stating their intent to assume responsibility for payment of the streetlight rental after the town acceptance of the roadway will be required. The streetlight locations must be included on the plot plan that has been approved by the municipality.
Step 3: Electrical Service Design Phase
  • We will arrange for the contractor, electrician, or owner to meet with our Engineer. You will receive a copy of our “Specifications and Install Guide to URDs”.
  • When the final design is agreed upon and completed, you will receive a letter including:
    • A copy of the final electrical design,
    • Notification of construction fees, if any, for which you are responsible. These fees, known as a “construction advance”, will be invoiced separately and payment must be received before we can schedule your project for construction.
    • Two copies of a Service Agreement detailing the type of electrical service being installed. Both copies of the Service Agreement must be signed and returned to us before your project can be scheduled for construction.
  • We will prepare the easement document based on the information you provide on the Easement Application Form (Massachusetts / Rhode Island) (pdf) and send it to the legal property owner along with the final design sketch. We cannot schedule your project for construction until the easement document is signed, notarized, and returned to us. Note: If individual lots are sold prior to our recording this easement, additional easements will be required, additional fees will be charged, and construction will be delayed.
Step 4: Construction and Inspection
  • You are responsible to supply and install all non-electrical equipment (i.e. conduit, handholes, etc) according to our specifications and subject to inspection.
  • Our trench inspector must inspect and approve the work before you backfill the trench. You must call us at least three days before needing the trench inspected.
  • The same three-day advance notice is required for all other inspections listed in the “Inspections” tab of the “Specifications and Install Guide to URDs”.
Step 5: We’ll Perform Our Work
  • When the above steps are completed, we will schedule the installation of our own equipment.
  • Please note that scheduling and completing our work depends on factors such as weather, workload, equipment availability, and job complexity.
  • Please remember that work can only be scheduled after the following have been received:
    • Construction advance payment, if required
    • Signed Service Agreements
    • Signed and notarized easement
    • All necessary inspections.
  • We will notify you if a security deposit is required.
Step 6: Individual House Services
  • You need to obtain individual municipal inspections to energize each house in the development.
  • Individual meters will not be set until all of Step 5 is completed.

To help you complete these steps, please use our Residential Subdivision Checklist (pdf).

Step 1: Start the Work Request Process
  • To begin the work request process, please complete the Word Request Form (Rhode Island / Massachusetts). After you submit this form, you will receive an email confirming that it was received.
  • Within two business days, you will receive a Work Request Number. Please use it when referencing your project. Be sure to use this number when obtaining a permit from your local municipality.
  • Your project will be assigned to a company representative who will contact you within ten business days and determine whether a site visit is required. If you receive a Work Request Number but have not been contacted by a company representative within ten business days, please contact your local Energy Solutions Services (Rhode Island / Massachusetts) Office. Be sure to provide your Work Request Number.
Step 2: Provide Project Information
  • Complete the Condominium Complex, Apartment Complex or Mobile Home Complex Request for Electric Service Information Form (pdf).
  • Complete an Easement Application Form (Massachusetts / Rhode Island) (pdf). Please provide copies of the deed (including book and page), assessor’s map, and, if applicable, mortgage and Order of Conditions or Notice of Intent, indicating any environmental issues relating to the property. Also include copies of covenants, restrictions, rights of way, as well as all pertinent trust or partnership paperwork.
  • Please provide one Autocad copy and one hard copy of the plot plan approved by the municipality, with plan book number and plan number. Please provide documentation of the municipality’s approval. Autocad file can be emailed.
  • Review our Line Extension and Construction Advance Policy for Commercial, Industrial and Existing Residential Customers (RI) / Line Extension Policy for Commercial and Industrial Customers (MA) which includes our respective financial responsibilities for line extensions.
Step 3: Electric Service Design Phase
  • We will arrange for the contractor, electrician, or owner to meet with our Engineer.
  • When the final design is agreed upon and completed, you will receive a letter including:
    • A copy of the final electrical design,
    • Notification of construction fees, if any, for which you are responsible. These fees, known as a “construction advance”, will be invoiced separately and payment must be received before we can schedule your project for construction.
    • Two copies of a Service Agreement detailing the type of electrical service being installed. Both copies of the Service Agreement must be signed and returned to us before your project can be scheduled for construction.
    • After we complete the design for your new service, we will schedule a pre-construction meeting with you to review the design, material specifications, and construction responsibilities.
  • We will prepare the easement document based on the information you provide on the Easement Application Form (Massachusetts / Rhode Island) (pdf) and send it to the legal property owner along with the final design sketch. We cannot schedule your project for construction until the easement document is signed, notarized, and returned to us.
Step 4: Construction and Inspection
  • You will receive an electrical design drawing from us depicting the new electrical service installation.
  • You are responsible to supply and install all equipment according to our Electric Service Information & Requirements (The "Green Book").
  • For 15kV class, three-phase service installations (typically those services requiring a pad-mounted transformer and primary cable) and Underground Residential Developments, these requirements may be supplemented by construction standards supplied by a company representative.
  • Our trench inspector must inspect and approve the work before you backfill the trench. You must call us at least three days before needing the trench inspected.
  • Before concrete is poured, you must call three days in advance for the inspection of the transformer foundation and the ground grid.
  • Do not pull secondary conductors until the transformer has been delivered.
  • It is your responsibility to obtain a municipal wiring inspection for your secondary electrical work. The municipal wiring inspector must report the approval to us by calling 1-800-375-7405 and referencing your project”s Work Request Number. Your service cannot be energized until we have been notified by the municipal wiring inspector that the secondary electrical work has been approved.
Step 5: We’ll Perform Our Work
  • When the above steps are completed, we will schedule the installation of our own equipment.
  • Please note that scheduling and completing our work depends on factors such as weather, workload, equipment availability, and job complexity.
  • Please remember that work can only be scheduled after the following have been received:
    • Construction advance payment, if required
    • Signed Service Agreements
    • Signed and notarized easement
    • All necessary inspections.
  • We will notify you if a security deposit is required.
Step 6: Installing Meters
  • You need to obtain individual Work Request numbers for every meter you want installed. Please call our Work Request Line at 1-800-375-7405.
  • You need to obtain individual municipal inspections for every meter.

To help you complete these steps, please use our Condominium, Apartment or Mobile Home Facility Checklist (pdf).