Everyone needs a little help sometimes. We have several programs to help lower-income families and customers needing special assistance meet their energy needs.
Low-income customers can receive a discounted rate on electric and gas service for their homes, if their income meets the requirements. All recipients of the Low Income Home Energy Assistance Program (LIHEAP) are automatically enrolled to receive the discount.
Protection for Infants
If you have an infant under the age of two (2) years domiciled, and cannot pay your bills due to financial hardship, this protection makes sure your service is NOT shut off. To qualify, you must fill out a financial hardship form, provide proof of financial hardship, and attach a copy of your child's birth certificate or other verifiable documentation proving the child is under the age of two (2) years. For more information, please call the phone number listed on your bill.
Serious Illness/Medical Emergency
If you or a member of your household cannot pay your energy bills due to a serious illness or injury (as certified by a physician), your service will NOT be shut off. For more information, please call the phone number listed on your bill.
Low Income Arrears Forgiveness—Payment Agreement
If your service has been shut off, don’t worry—you still have options. Income-eligible customers who are able to pay a 25 percent down payment are provided with a budget billing payment plan. If you make your payments on time, you will have part of your past-due amount forgiven. Contact us for more information. We’re here to help.
The Good Neighbor Energy Fund
A statewide fund managed by the Salvation Army, the Good Neighbor Energy Fund helps customers pay their electric bill when they can’t qualify for other means of assistance. For more information, visit the Good Neighbor Energy Fund, call the United Way 2-1-1 in Rhode Island by dialing 2-1-1, or visit the 2-1-1 website.
Fuel Assistance, also known as the Low-Income Home Energy Assistance Program (LIHEAP), can provide financial assistance to income-eligible applicants. The purpose of LIHEAP is to assist low-income Rhode Island households in meeting their home energy costs. To find out if you’re eligible, please visit the Rhode Island Office of Energy Resources*.