Payment Assistance Programs
Assistance Options for Rhode Islanders
Not sure you can pay your next energy bill? We can help.
If you need help, there is hope. That’s because National Grid has a variety of programs that can help both in the short term and in extended circumstances. Whether you are a homeowner, renter, or landlord, you can take control of your monthly gas and electric bills through these programs and services.
Customer Assistance Expos
The first step is attending one of our Rhode Island Customer Assistance Expos. Here, you can meet with assistance program experts and connect with the resources your family needs, all under one roof, all in one day.
|Providence||Monday, September 30, 2019||2:00 PM – 6:00 PM||St. Martin de Porres Senior Center, 160 Cranston Street, Providence, RI 02907|
Learn more about our upcoming Customer Assistance Expos
When life gets hard, we have options to help manage your energy bill. You are invited to meet in person with a National Grid Customer Advocate to talk about the ways you can manage your energy costs.
Please click here to review our Recurring Monthly Schedule to find out when and where you can meet with a Customer Advocate. We’re always out in the community near you.
We look forward to meeting with you soon to discuss all available resources.
A 25% discount on your National Grid electric and natural gas bills may be available if you are the head of the household or principal wage earner and:
- Receive Food Stamps/Supplemental Nutrition Assistance Program (SNAP), or
- Qualify for Fuel Assistance/Low Income Home Energy Assistance Program (LIHEAP), or
- Receive Supplemental Security Income (SSI) from the Social Security Administration
Or, qualify for a 30% discount on your National Grid bills if you are the head of the household or principal wage earner and receive:
- Medicaid, or
- Rhode Island Works Program (formerly the Family Independence Program), or
- General Public Assistance
If you are a Rhode Island LIHEAP participant, you are likely already enrolled at this rate. If you are receiving a different form of state assistance, you may need to apply for the discount rate.
To prove eligibility for the rate, a confirmation letter from the current year is needed from one of the organizations listed above. If you don’t have these documents, contact the Rhode Island Department of Human Services at 1-855-697-4347 to request a qualification card.
Send your proof of benefit eligibility to National Grid through:
You may be eligible for no-cost energy efficiency services based on your income level and household size. These services are available to homeowners and renters, whether your home is heated with oil, natural gas, electricity, wood, coal, or propane.
It all starts with a no-cost energy assessment of your home to help you save energy and money, while making sure your home is healthy and comfortable for you and your family. You may even qualify for a new, no-cost efficient heating system, water heater, and appliances, plus home insulation and air sealing of leaks.
If you have a child younger than two years old living in your home and you are struggling to pay your energy bills because of financial hardship, your service will NOT be turned off.
To qualify, you must:
- Fill out a financial hardship form
- Provide proof of financial hardship (such as tax returns, three months of pay stubs, or Social Security Disability Insurance/Supplemental Security Income award letter from within the past year); and
- Verify child/children’s date(s) of birth by providing copy of birth certificate(s).
If you are seriously ill and/or handicapped and have trouble paying your energy bills because of financial hardship, the Rhode Island Public Utilities Commission and National Grid have protections in place to help you.
Seriously ill is defined as “an illness that is life threatening or that will cause irreversible adverse consequences to human health,” or “has a significant potential to become life threatening or to cause irreversible adverse consequences to human health.”
To qualify, your licensed physician must complete the Serious Illness/Handicapped Form.
Service will not be terminated for three weeks or otherwise as extended by the Rhode Island Division of Public Utilities and Carriers. If it is not extended by the Rhode Island Division of Public Utilities and Carriers, Serious Illness Protection does expire after three weeks. The account will then be subject to collection activity, including termination of service, unless you:
- Contact National Grid at 1-888-211-1313 to arrange for payment of your bill;
- Dispute liability for any part of the bill, terms, conditions, or payment;
- Request a hearing with the Rhode Island Division of Public Utilities and Carriers to seek and extension of this protection; or:
- Enroll in a residential payment plan or other payment arrangement
To qualify as handicapped, the customer, in whose name the service is listed, is required to submit:
- The Serious Illness/Handicapped Form regarding your impairment, and
- A copy of the Award Letter for proof of receiving Social Security Disability (SSD).
If you qualify, National Grid will not terminate service to handicapped customers without written approval by the Division of Public Utilities and Carriers.
If you and everyone who resides in your home are 62-years-old or older, and you have trouble paying your energy bills because of financial hardship, the Rhode Island Public Utilities Commission and National Grid have protections in place to help you.
To prove your age, the customer in whose name the service is listed must complete the elderly form and provide proof of age that all household members are 62-years-old or older. Valid proof includes a copy of one of the following for each resident:
- Driver’s license
- Birth certificate
- Military ID
- Marriage certificate
National Grid will not terminate service to elderly customers without written approval by the Division of Public Utilities and Carriers.
Even if your service has been shut off for non-payment, you still have options. One is the Forgiveness Program, also known as the Arrears Management Program, which is available only to customers on income-eligible discount rates who have a balance of at least $300 that is more than 60 days past due.
This program lets you make a 25% down payment on the balance due, then begin a payment plan. If you make payments on time, part of your past due amount may be forgiven (up to a maximum of $4,000 per year).
Call 1-888-211-1313 for more information about the Forgiveness Program/Arrears Management Program.
If you are not on an income-eligible discount rate code, or you don’t meet the Forgiveness Program/Arrears Management Program guidelines, we do offer other payment agreement options at More Time to Pay.
Fuel Assistance, also known as the Low Income Home Energy Assistance Program (LIHEAP), provides financial assistance to income-eligible applicants. This federal grant program helps low income Rhode Islanders pay their heating bills in the winter months. To find out if you’re eligible, please visit the Rhode Island Department of Human Services website.
The Good Neighbor Energy Fund helps pay your heating bill if you are in temporary financial crisis, but are not income-eligible for Fuel Assistance. This statewide fund, managed by the United Way of Rhode Island, can help you pay your heating bills. For more information, visit the Good Neighbor Energy Fund’s website or call the United Way in Rhode Island by dialing 2-1-1.
A Budget Plan billing option spreads your projected annual energy costs into 12 predictable monthly payments, removing highs and lows in your bill from month-to-month. You still pay the same amount annually, but the cost of your consumption is spread out over 12 months. The plan starts out based on the prior 12 months of use at your address and adjusts as needed over time. Visit the Budget Plan to learn more and enroll now.
Or, consider paperless e-billing—you can put down the paper and pick up a convenient new way to receive and pay your bill online. There’s even an option to schedule automatic, ongoing payments electronically from your bank account.