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1 Important Alert(s)

Storm Alert

5:00 PM Update
Roughly 24 hours after Tropical Storm Isaias hit New England, thrashing the region with heavy rain and winds that toppled entire trees and took down power lines, thousands of National Grid employees and contractors are focused on clean-up and restoration. As of late Wednesday, National Grid has made great progress, restoring 162,500 in Massachusetts and 97,000 in Rhode Island in less than a day. However, we realize our work is not done until each customer is back on. In total, more than 2,700 personnel are working in the field – 1,951 in Massachusetts and 751 in Rhode Island. To learn more about our efforts, click here.

Payment Plans

More Time to Pay—We're Here to Help

We're here for you when the unexpected happens.  If you are unable to pay your bill on time, we offer two types of payment extensions that can help.

Please note: If you are currently enrolled in a payment plan and unable to make your payment or if you have been financially impacted by the COVID-19 pandemic and you’re struggling to pay your bill, please call us to discuss your options: Electric: 1-800-322-3223 or Gas: 1-800-870-1664.

Collection Arrangement Payment Agreement
Payment solution Your full bill amount will be split into two installments. A down payment plus additional installments added to your future bills. Both are calculated based on your current account balance.
When is payment due? The two installment dates are determined at time of enrollment, with final installment due within 42 days. Every month when the current charges are billed.
Late payment charges Assessed on the overdue balance, during the time the agreement remains active. Not added to the overdue balance as long as the agreement remains active.
Length of plan Up to 42 days, determined at time of enrollment. Calculated based on current account balance up to 12 months.
Eligibility rules
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a payment agreement
  1. You must have an active account
  2. Your service cannot be supplied by an alternative energy supplier
  3. Your account cannot be “cash only”
  4. You cannot be enrolled in budget billing or a collection arrangement
Ready to get started? Enroll Now Enroll Now