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ConnectedSolutions

Receive incentives for decreasing energy use at the right times.

National Grid is committed to reducing peak electric demand on our system, and we need your help. Please join our ConnectedSolutions demand response program. By reducing electric use on request during periods of high energy demand we can reduce emissions, infrastructure costs, and utility prices. For doing your part, you can earn generous incentives.

We have 2 options for commercial and industrial customers, so you can choose the options that are right for you.

  Summer Targeted Dispatch Daily Dispatch
Program Details Reduce your energy usage for a few hours during 2 – 8 periods of high energy demand each summer. Reduce your energy usage for a few hours during about 50 periods of high energy demand each summer.
Incentive $35/kW-Summer $300/kW-Summer
Number of events per year 2 to 8 events 30 to 60 events
Season for events June, July, August, and September June, July, August, and September
Duration of Events 3 hours 2 to 3 hours


Contact one of our approved Curtailment Service Providers to tap into their demand response expertise.

Frequently Asked Questions

Demand response is when participating customers reduce their electricity usage at critical times in order to help lower the demand for electricity during peak periods when energy use is at its highest, such as on certain hot summer days. The programs help reduce peak-day generator emissions, delay installation of costly utility equipment and can help reduce the purchase of expensive peak-day energy. Participating customers are eligible for incentives.

National Grid offers demand response programs to residential customers in MassachusettsRhode Island, and Upstate New York, and business customers in MassachusettsRhode Island and Upstate New York.

The incentives National Grid pays are based on your performance on Peak Energy Events throughout the summer. National Grid will not charge you a penalty if you cannot perform during a Peak Energy Event. However, the incentive National Grid pays will be less.

This program is designed to reduce the demand on the electric system on the hottest summer days. Daily Dispatch is called on more often than Targeted Dispatch. However, for each option events are called between 2pm and 7pm in the summer. Please choose the option that works best for you.

Customers can reduce their energy consumption by turning off unnecessary lighting, appliances and equipment, and raising the temperature of central air-conditioning systems. The Curtailment Service Provider you select will work with you to determine which strategy fits your situation. 

Notification is given the day before a Peak Energy Event takes place. Your curtailment service provider will work with you to determine how to inform of upcoming Peak Energy Events. Typical methods of contact are e-mail, text message, or telephone.

Load aggregators, curtailment service providers, and demand response service providers are all names for the same thing- organizations that advise and assist customers in participating in demand response programs.

Contact one or more of the Curtailment Service Providers listed above to learn about your potential to participate in demand response.