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As conditions evolve, we are taking precautionary actions to mitigate exposure and reduce the impact of the novel coronavirus (COVID-19) on our customers and employees. We remain committed to providing safe and reliable service to our customers, and we are doing our part to protect the communities where we live and serve.
To learn more, and stay updated on National Grid’s efforts, visit our dedicated page: ngrid.com/covid-19.
The Budget Plan takes the amount you usually pay on your National Grid bills in a year and breaks that amount into 12 balanced monthly payments. You will still pay for the total amount of energy you use every year, but the Budget Plan helps to even out the amount of your monthly bills. Your bill will be more predictable, making it easier to anticipate your monthly energy costs.For more information, please see our brochure, Even PaymentsMaking Budgeting Easier. [Spanish version]
Weather, energy prices or a lifestyle change (such as a new home or being empty nesters) may cause your budget amount to change. We review your energy usage every four (six) months and make any adjustments that are needed to ensure you aren’t paying too much in any month.
To be eligible for the Budget Plan, your account must be current with no outstanding charges. Please allow for two business days for any payment to clear before enrolling.
We look at your usage and the cost of the energy being used every six months to make sure it is as accurate as possible and may make adjustments to reflect that in your bill. You will be notified on your bill a month ahead of time if your plan needs to be adjusted. That way, there are no surprises at the end of each month or the year.
Although we do check your usage and make adjustments throughout the year, it could happen that we have overcharged or undercharged you by the end of the year. We treat the 12th month of the budget plan as a “settlement month” in such cases. If you paid for more than you actually used over the plan year, we will reduce that month’s bill to reflect your credit. If you didn’t pay enough to cover usage for the year, you can choose to either pay the amount over the next 12 months or pay one lump sum in the 12th month.
If you’ve just paid a bill, it can take up to three days for your payment to clear and your account to become eligible for budget billing. Please check back in three days. We apologize for any inconvenience.
Absolutely! You can enroll in our popular automated payments program or any of our other billing options.
*NOTE: If you have not lived at your address for 12 months, the usage the plan is based on may not be consistent with your actual usage. We recommend at least 6 months of service at an address to help ensure the stability of your budget plan.